Vetted ServiceNow Professionals

“Built and productionized an LLM-powered service desk ticket triage and reporting agent that classifies, prioritizes (including sentiment/urgency), and summarizes tickets into structured SQL outputs feeding Power BI dashboards. Emphasizes production reliability (99% uptime) with retries, schema validation, confidence thresholds, human review queues, and rule-based fallbacks, delivering 85–90% reduction in manual effort and 25–30% faster resolution times.”

Haneesh Kapa

Screened

Junior AI Full-Stack Engineer specializing in LLM automations and RAG systems

Nashua, NH2y exp

“Built and shipped a production LLM-powered customer support assistant using a Python/FastAPI backend with RAG (embeddings + vector search) over internal docs and product/operational data. Instrumented the system with logging/metrics and ran continuous eval loops; post-launch improvements focused on retrieval quality (chunking/ranking) and performance/cost tradeoffs (query classification, caching, validation guardrails).”

“Backend engineer with production ERP experience deploying microservices and improving performance/reliability using a metrics-driven approach (logs, latency, error rates). Has hands-on cloud/hybrid operations across AWS and Azure with Docker/Kubernetes, and has resolved real-world mobile sync issues by tuning timeouts/retries and reducing payload sizes. Builds configurable Python services to deliver customer-specific behavior without destabilizing the core codebase.”

“Data engineer who has owned end-to-end ELT pipelines on Airflow + AWS (S3/Glue/Lambda) with Snowflake/Redshift, processing millions of records per day and tens of GBs via PySpark. Built strong data quality and reliability practices (40% quality improvement, 99%+ uptime), and also designed a resilient web-scraping system with anti-bot defenses and schema-change versioning plus REST APIs for serving curated data.”