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Amanda Cooleen
Mid-level Strategy Consultant specializing in Financial Services & Insurance transformation
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Transformation and operations leader hired by a Chief Transformation Officer to drive global process and service-experience efficiencies across North America, Europe, and Australia. Led a 25+ member cross-functional team to build a claims transformation portfolio spanning three business segments, delivering $75M in annual net benefit, and is strong in executive alignment, governance, and productivity systems (dashboards, operating cadence, operating models).
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Key Strengths
- Led 25+ person cross-functional global team across 4 divisions and multiple geographies (NA, Europe, Australia)
- Delivered claims transformation portfolio across 3 business segments with $75M annual net benefit
- Data-driven initiative prioritization using transparent scoring framework
- Strong executive alignment approach via early engagement and iterative pre-readouts
- Built standardized executive dashboard consolidating KPIs, risks, decisions, and blockers to reduce redundant reporting and speed decisions
- Balanced strategic transformation planning with day-to-day operations through operating model, cadence, and triage structure
- Trusted-advisor discretion: clear confidentiality boundaries and fact-based communication
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