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Arlene Minteer

Senior Customer Success Manager specializing in B2B SaaS retention and value realization

San Francisco, CAMid-Market Customer Success Manager12 years experienceSeniorSaaSTechnologyHR Technology
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About

Customer Success professional with enterprise experience across Handshake and Xactly, specializing in rescuing at-risk implementations, driving adoption through employer branding/analytics, and coordinating complex stakeholder maps across technical teams and business owners. Has influenced product changes by aggregating high-ARR customer feedback and has supported time-sensitive sales compensation plan rollouts while integrations were in progress, reducing long-term reliance on professional services.

Experience

Mid-Market Customer Success ManagerHandshake
Customer Success ManagerXactly Corporation
Sr. Manager, Customer Account ManagerState Farm
Gym ManagerGold's Gym

Education

Western Governers Universitybachelor, Business Administration and Management

Key Strengths

  • Turned around a stalled, at-risk enterprise implementation by tailoring adoption and training to a unique hiring use case
  • Data-driven customer marketing optimization using views/branding metrics and message open/click-through rates
  • Cross-functional incident escalation and rapid bug resolution during peak recruiting season (fixed within a week)
  • Managed complex stakeholder priorities by parallelizing workstreams (training, professional services, integrations) to hit hard deadlines
  • Reduced future services dependency by enabling customer self-sufficiency after training (no longer needing future SOWs)
  • Influenced product behavior by aggregating feedback from multiple high-ARR accounts and driving a feature revert to protect customer workflows
  • Identified expansion opportunities tied to demonstrated value (upsell to sponsored branding content)

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Connect with Arlene

Arlene already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

English

Skills

Customer Success ManagementCustomer Relationship ManagementSales Lifecycle ManagementValue RealizationCustomer RetentionProject ManagementB2B SalesProcess ImprovementData AnalyticsRecruiting StrategyExecutive Business Reviews (EBRs)Product TrainingStrategic WorkshopsCross-functional CollaborationStakeholder Management