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Besmira Rexha
Director-level HR & Operations leader specializing in transformation and process improvement
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About
Operations/people leader with strong analytics orientation who has led large multi-site teams and built KPI dashboards to drive measurable performance gains. Notably improved a high-volume intake process at NYCHHC by ~20% through real-time throughput/wait-time tracking and workflow standardization, and partnered with senior leaders at Amalgamated Bank to lift engagement by 15%.
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Key Strengths
- Led large, multi-site teams across multiple locations
- Built KPI dashboards and simple data systems to guide operations
- Improved high-volume intake process efficiency by ~20% using real-time metrics (NYCHHC)
- Diagnosed and resolved operational bottlenecks via data and workflow standardization
- Partnered with senior leaders to drive culture change, increasing engagement by 15% (Amalgamated Bank)
- Adapts management approach to different site needs while maintaining alignment through routines and reporting
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