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Edward Fisher
Director-level Talent Operations & Recruiting Operations leader specializing in scalable systems
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About
Talent/Recruiting Operations leader from high-volume, customer-centric environments who has managed teams of 18–42 and owned workforce planning, QA calibration, onboarding/training, and process optimization. Notable for redesigning a service-coordinator hiring funnel (standardized competency screening + scheduling automation + revamped onboarding) driving 8–10% service-level gains and faster fills, and for leading cross-functional system implementations with strong reporting/analytics rigor.
Experience
Education
Key Strengths
- Led recruiting/talent operations teams of 18–42 associates and team leads
- Owned end-to-end recruiting ops areas: workforce planning/scheduling, QA calibration, onboarding/training, and process optimization
- Redesigned a complex hiring funnel (service coordinators) by standardizing screening and automating scheduling/interview templates
- Built structured 3–5 day onboarding/certification program using adult learning principles
- Improved service level achievement by 8–10% after workflow/onboarding redesign
- Led cross-functional system implementation (IT, operations, HR, analytics) including vendor selection, data migration, rollout, and training
- Reduced time-to-fill by 23% while improving interview consistency; filled critical roles two weeks ahead of deadline
- Strong operational analytics/reporting focus (stage backlog, conversion rates by channel, cost per hire)
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