Ernesto Caliz Cabrales

“COO/operator with 12 years in law firm environments who founded an HR consulting startup under Clark Hill PLC, building the full go-to-market, pricing, and standardized service delivery playbooks (including a payroll-percentage fractional HR retainer model). Lean Six Sigma Black Belt with proven results in both manufacturing (raising rooftop AC output from 20 to 50 units/week) and professional services (cut ~1 week from invoicing to improve cash flow). Also runs financial operations for a fast-growing nonprofit sports club (600+ participants).”

“Enterprise customer success/program leader with experience at Booz Allen and Deloitte driving adoption and operational outcomes for large federal platforms. Known for data-driven VoC/usage analytics (10+ dashboards), cross-division change management (12+ divisions), and high-stakes incident leadership on platforms used by millions. Also partners with Sales on land-and-expand motions, including a DHS ServiceNow expansion built from documented customer pain points and a quantified business case.”

“Chief of Staff with experience driving cross-functional execution and executive alignment, including in real estate development environments with shifting timelines. Implements PM tooling (Notion/Monday.com) plus KPI/OKR systems to improve clarity, accountability, and executive productivity, and has experience mediating priority conflicts between functions like marketing and operations.”