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Kendall Mahon
Director-level FinTech product leader specializing in finance systems and ERP transformation
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Product leader with experience at Amazon and Shift4 who specializes in untangling complex legacy financial systems and turning them into scalable, config-driven platforms. Notably rebuilt Shift4's fee logic into a single source of truth that cut engineering effort by 35% and later exposed it through an AI-powered support experience for merchants and internal teams. Also brings hands-on people management, having created a detailed leveling and career-development framework for engineers.
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Key Strengths
- Led end-to-end billing platform consolidation at Shift4
- Reduced engineering effort on fee-related work by 35%
- Turned 100+ legacy fee rules into a scalable config-driven system
- Strong legacy-system modernization in payments infrastructure
- Translates complex technical and business logic into clear product direction
- Effective cross-functional leadership across engineering, data, finance, ops, and customer service
- Change management with long-tenured engineering teams
- Built AI-enabled merchant and internal support workflows
- User-empathy-driven product design from firsthand finance experience
- 0-to-1 finance automation product experience at Amazon
- Structured talent development and role-leveling for engineering teams
- Scales teams through clear competency frameworks and monthly career coaching
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