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Kevin Birmingham

Senior Quality Assurance Analyst specializing in contact center QA and performance coaching

Nolanville, TexasQuality Assurance Analyst7 years experienceSeniorConsultingTechnologyCustomer Support
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Experience

Quality Assurance AnalystMovate
Quality Assurance AnalystAccenture
Senior QA AnalystPro Unlimited
Quality Improvement SpecialistAppleOne
Product Support SpecialistKforce

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Languages

English

Skills

SalesforceDropboxAWSTableauQMSCRM SystemsServiceNowMicrosoft OfficeCall Monitoring ToolsVerintCall Quality AuditsPerformance CoachingRoot Cause AnalysisTrend IdentificationRemote Team Management