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Nicole Young
Director-level product leader specializing in healthcare and enterprise digital platforms
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Healthcare product leader at Banner Health building human-centered AI tools for patient access and triage. They’ve launched an internal LLM/ML triage chatbot, redesigned Salesforce-based scheduling workflows, and manage a 3-person team whose output improved 20% through coaching and cross-training. Particularly strong in balancing AI innovation with clinical trust, operational usability, and HIPAA/PHI compliance.
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Key Strengths
- Built and launched AI-powered patient triage chatbot at Banner Health
- Deep healthcare AI product judgment balancing automation, accuracy, and human touch
- Strong measurement mindset using downstream care recommendation adherence and ER encounter tracking
- Iterative product expansion from primary care into pediatric, pregnancy, and seasonal illness workflows
- Improved scheduling UX by reducing workflow from 3 tabs to 1 tab
- User-centered redesign informed by agents and senior leadership
- People manager for 3 product contributors across multiple platforms
- Improved team output by 20% through structured coaching and cross-training
- Strong stakeholder alignment through weekly updates and monthly senior leadership presentations
- Careful attention to compliance and trust in AI, including HIPAA/PHI authentication risks
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