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Norman Law

Director-level Product Management leader specializing in marketplaces, HR tech, and AI strategy

NetflixGeorgetown UniversityBellevue, WA12 Years ExperienceDirector Level

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About

Senior product leader with experience across Uber, Netflix, and Expedia, spanning HR tech and travel commerce. Has shipped and evaluated generative AI support experiences, navigated data/privacy trade-offs, and paired strong product judgment with measurable business impact, including a 30% lift in transactions and attach rate at Expedia.

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Key Strengths

  • AI product leadership in HR tech at Uber and Netflix
  • Pragmatic AI scoping around privacy and data limitations
  • Data-driven product decisions and pilot measurement
  • Strong product pivot judgment based on user adoption signals
  • Built employee-facing and internal HR support workflows
  • UX-informed growth experimentation
  • Drove 30% increase in transactions and attach rate at Expedia Rental Cars
  • Cross-functional execution across UX, engineering, and marketing
  • 13+ years leading and hiring product managers and engineers
  • Turned forming or underperforming teams into higher-performing teams
  • Effective coaching through difficult feedback and stretch ownership

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Experience

Director, Talent Experience Portfolio OperationsNetflix · Jun 2024 – Sep 2025
Director, Product Management - People and Places TechnologyUber · Mar 2021 – Nov 2023
Sr. Director, Product Mgmt and Engineering - Local ExpertExpedia · Aug 2018 – Feb 2021
Director/Sr. Director, Product Mgmt - Rental Cars, Cruise, and RailExpedia · Aug 2015 – Aug 2018
Sr. Product Manager – Expedia Rental CarsExpedia · Apr 2013 – Aug 2015

Education

Georgetown Universitymaster, Business Administration
Boston Universitybachelor, Business Administration

Awards

  • Product Elite program - Expedia Group

Skills

Product ManagementProduct StrategyGo-to-Market StrategyGenerative AIAgentic AIA/B TestingLeadershipMentorshipChange ManagementCoachingProgram ManagementCross-Functional CollaborationAI AgentsData StructuresProduct Development

Languages

English

Certifications

Science of People Certified Coach

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People & HRProduct ManagementProduct StrategyGo-to-Market StrategyGenerative AI

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Typically responds within 24 hours

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Norman LawDirector-level Product Management leader specializing in marketplaces, HR tech, and AI strategy