Scott Heck

About

Operations and transformation leader who ran UPS Security through a major McKinsey-led restructuring, implementing a shared-services/territory-based "Patch of Land" model. Built task/time-based staffing models that enabled a 1K+ headcount reduction and $70M+ in recurring savings, earning the first UPS CEO Change Maker Award. Also mentors emerging leaders with simple, scalable operating rhythms (cadence meetings, decision frameworks, goal tracking).

Experience

Education

Key Strengths

• Led global security function through UPS restructuring with McKinsey
• Implemented shared services model reducing 1K+ positions and saving $70M+ recurring expense
• Designed and implemented territory-based "Patch of Land" operating model across multiple business units
• Built staffing models based on task inventory and time-to-complete analysis
• Developed cross-functional capability by expanding security coverage across business units
• Practical executive mentoring focused on priorities, focused meetings, and progress tracking
• Change leadership recognized with UPS CEO Change Maker Award (first awarded)

Reference Highlights

• Masterful at developing and implementing strategic vision
• Transformed security operations
• Drove significant process improvement and efficiency
• Strong focus on core security priorities
• Developed holistic, centralized risk assessment approach
• Effective communicator with C-suite leadership
• Clearly articulated challenges, needs, and business cases
• Built support for enhancements to people, processes, and technology
• Identified and developed future leaders
• Led with a startup mindset of innovation and experimentation
• Agile and resilient
• Constructive dissatisfaction
• Strong bias toward taking action
• man of his word
• excellent at assessing and improving systems/processes
• transformed the Security department
• streamlined processes
• reduced costs
• enhanced productivity
• effective global leader
• implemented shared services to improve effectiveness
• helped recruit and retain talent
• led major regulatory compliance initiatives
• expanded scope of Security department responsibilities
• provided strategic guidance during COVID-19
• led incident response team effectively
• kept operations running during crisis
• kept employees safe
• enabled delivery of critical items (including vaccines)
• amazing people leader
• builds meaningful personal bonds with team
• motivates high performance and discretionary effort
• strong at developing talent
• left a prepared leadership team upon retirement
• trusted advisor to CEO and C-level leaders
• strong relationships with US federal government and community leaders
• deep knowledge of running a successful business
• wonderful person
• would be a huge asset to a fast-growing company
• exceptional at assessing and improving systems and processes
• identifies root causes and establishes clear actions
• organizes and leads execution effectively
• balances customer needs, people considerations, and cost constraints
• successful global team transformation
• strengthened function’s footprint within the organization
• sets an example for other functions to follow
• provides impactful strategic guidance across programs/projects
• led a sustained screening program that changed how the organization operated
• drives long-term program evolution and success
• effectively positions priorities to senior leadership to achieve mission
• uses regular checkpoints to set team up for success
• strong mentor who matches people’s skills to roles
• Exemplary leader
• Strong communicator
• Moral courage to make difficult decisions
• Able to articulate complex security strategy to varied audiences
• Provided a clear 'North Star' vision during transformation
• Aligned processes and workstreams across functions and business units
• Drove significant cost savings via >50% headcount reduction in his function
• High integrity and trustworthiness
• Builds motivated teams that remove obstacles and achieve difficult goals
• Strong at developing others through mentoring
• Effective succession planning
• Focus on talent retention and placing the right people in decision-making roles