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Surya Kumaraguru
Mid-level Product Lead and Customer Success Manager specializing in SaaS analytics and GTM
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About
Enterprise CSM with experience at IBM and Cloudera, focused on AI and cloud modernization engagements. Drives adoption, renewals, and expansion by building success plans with measurable ROI/usage outcomes, mediating complex stakeholder priorities, and unblocking deployments through tight Product/Engineering/Sales coordination. Also brings strong GTM analytics capability (Salesforce/HubSpot/GA/Tableau/SQL) to improve funnel performance and pipeline conversion.
Experience
Education
Key Strengths
- Owned enterprise accounts end-to-end from onboarding through adoption and renewal
- Built measurable success plans tied to infrastructure modernization, AI workflow enablement, and first-year ROI
- Data-driven adoption management (active users, feature usage, workflow automation impact)
- Multi-threaded enterprise stakeholder management and conflict resolution via joint alignment sessions
- Cross-functional coordination with Product/Engineering/Sales to resolve integration blockers and restore adoption momentum
- Translates recurring customer feedback into actionable product requirements/user stories that influence roadmap
- Strong martech/analytics execution: built Tableau dashboards and SQL reports to diagnose funnel drop-off and improve lead conversion
- Expansion/upsell driven by demonstrated value and usage insights; partnered with Sales to extend deployment to additional teams
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