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Surya Kumaraguru

Mid-level Product Lead and Customer Success Manager specializing in SaaS analytics and GTM

StealthSanta Clara UniversityMountain View, CA2 Years ExperienceMid LevelWorks On-Site

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About

Enterprise CSM with experience at IBM and Cloudera, focused on AI and cloud modernization engagements. Drives adoption, renewals, and expansion by building success plans with measurable ROI/usage outcomes, mediating complex stakeholder priorities, and unblocking deployments through tight Product/Engineering/Sales coordination. Also brings strong GTM analytics capability (Salesforce/HubSpot/GA/Tableau/SQL) to improve funnel performance and pipeline conversion.

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Key Strengths

  • Owned enterprise accounts end-to-end from onboarding through adoption and renewal
  • Built measurable success plans tied to infrastructure modernization, AI workflow enablement, and first-year ROI
  • Data-driven adoption management (active users, feature usage, workflow automation impact)
  • Multi-threaded enterprise stakeholder management and conflict resolution via joint alignment sessions
  • Cross-functional coordination with Product/Engineering/Sales to resolve integration blockers and restore adoption momentum
  • Translates recurring customer feedback into actionable product requirements/user stories that influence roadmap
  • Strong martech/analytics execution: built Tableau dashboards and SQL reports to diagnose funnel drop-off and improve lead conversion
  • Expansion/upsell driven by demonstrated value and usage insights; partnered with Sales to extend deployment to additional teams

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Experience

Founder and Product LeadStealth Startup · Jan 2025 – Present
Customer Success ManagerIBM · Jan 2024 – Jan 2025
Marketing Business Analyst InternCloudera · Jan 2023 – Jan 2023internship
Marketing Business Intelligence Engineer InternPalo Alto Networks · Jan 2022 – Jan 2022internship

Education

Santa Clara Universitymaster, Finance and Business Analytics
UC San Diegobachelor, Cognitive Science (Concentration: Data Science)

Languages

English

Certifications

Google Analytics CertificationHubSpot Inbound MarketingHubSpot Product MarketingProduct Marketing

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Connect with Surya

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Typically responds within 24 hours

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Surya KumaraguruMid-level Product Lead and Customer Success Manager specializing in SaaS analytics and GTM