Vetted ServiceNow Professionals

“Backend/AI engineer with production experience in legal tech: built a high-scale licensing/subscription API (FastAPI/Postgres/Stripe) and shipped a RAG-based chatbot for an eDiscovery platform. Designed a robust legal document ingestion workflow that processes thousands of documents into a searchable vector index with clear retry/escalation logic, and has demonstrated measurable Postgres performance wins (200ms to 10ms) using EXPLAIN ANALYZE and composite indexing.”

“IBM Power/AIX engineer who has owned a large production estate (20+ Power9/Power10 frames and 400+ LPARs) with vHMC and dual-VIOS HA. Has hands-on incident recovery experience (NPIV/RMC issues, LPM restores) and PowerHA failovers, plus modern DevOps exposure using Terraform on AWS and CI/CD with GitHub Actions/Jenkins (including deploying AI/RAG and vision workloads).”

“Built and productionized an LLM-powered service desk ticket triage and reporting agent that classifies, prioritizes (including sentiment/urgency), and summarizes tickets into structured SQL outputs feeding Power BI dashboards. Emphasizes production reliability (99% uptime) with retries, schema validation, confidence thresholds, human review queues, and rule-based fallbacks, delivering 85–90% reduction in manual effort and 25–30% faster resolution times.”

Haneesh Kapa

Screened

Junior AI Full-Stack Engineer specializing in LLM automations and RAG systems

Nashua, NH2y exp

“Built and shipped a production LLM-powered customer support assistant using a Python/FastAPI backend with RAG (embeddings + vector search) over internal docs and product/operational data. Instrumented the system with logging/metrics and ran continuous eval loops; post-launch improvements focused on retrieval quality (chunking/ranking) and performance/cost tradeoffs (query classification, caching, validation guardrails).”

“Backend engineer with production ERP experience deploying microservices and improving performance/reliability using a metrics-driven approach (logs, latency, error rates). Has hands-on cloud/hybrid operations across AWS and Azure with Docker/Kubernetes, and has resolved real-world mobile sync issues by tuning timeouts/retries and reducing payload sizes. Builds configurable Python services to deliver customer-specific behavior without destabilizing the core codebase.”