Director of HR & Business Operations specializing in labor relations and production HR
Marlborough, MADirector of HR & Business Operations20 years experienceDirectorHuman ResourcesNonprofitLabor Unions
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About
HR/People leader with hands-on experience building HR infrastructure from scratch and driving adoption through collaborative change management. Strong labor relations background, including serving as a union-management liaison and supporting high-stakes contract negotiations with transparent, multi-scenario financial proposals to prevent strike action. Also applies people analytics to succession planning and coaches leaders to improve effectiveness.
Experience
Director of HR & Business OperationsSEIU Local 509
TV/Film Head of On-Production HRNBC/Contract
Human Resources ManagerAmerican Eagle Outfitters
Coordinator-Sales and EventsKimpton Hotels-Boutique Collection
Assistant Store ManagerAmerican Eagle Outfitters
Sales AssociateAmerican Eagle Outfitters
Education
University of North Carolina at Wilmingtonbachelor, Communications Studies (Concentration in Public Relations & Event Coordination) (2008)
Key Strengths
Led end-to-end implementation of a comprehensive HR system in an organization that previously lacked one
Drives organizational change through collaborative, cross-department consultation and structured planning (goals/timelines)
Uses mixed-method measurement (surveys + stakeholder conversations) to validate change adoption and satisfaction
Effective union-management liaison; resolved major issues in a labor relations dispute by ensuring both sides felt heard
High-stakes contract negotiation support; built transparent multi-scenario financial proposals to avoid strike risk
Leadership coaching that improved a manager’s assertiveness and effectiveness while maintaining rapport with the team
Data-informed succession planning aligning employee aspirations, performance, and organizational strategy
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