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Amy Temple

Director of HR & Business Operations specializing in labor relations and production HR

SEIU Local 509University of North Carolina WilmingtonMarlborough, MA20 Years ExperienceDirector LevelWorks Remote

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About

HR/People leader with hands-on experience building HR infrastructure from scratch and driving adoption through collaborative change management. Strong labor relations background, including serving as a union-management liaison and supporting high-stakes contract negotiations with transparent, multi-scenario financial proposals to prevent strike action. Also applies people analytics to succession planning and coaches leaders to improve effectiveness.

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Key Strengths

  • Led end-to-end implementation of a comprehensive HR system in an organization that previously lacked one
  • Drives organizational change through collaborative, cross-department consultation and structured planning (goals/timelines)
  • Uses mixed-method measurement (surveys + stakeholder conversations) to validate change adoption and satisfaction
  • Effective union-management liaison; resolved major issues in a labor relations dispute by ensuring both sides felt heard
  • High-stakes contract negotiation support; built transparent multi-scenario financial proposals to avoid strike risk
  • Leadership coaching that improved a manager’s assertiveness and effectiveness while maintaining rapport with the team
  • Data-informed succession planning aligning employee aspirations, performance, and organizational strategy

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Experience

Director of HR & Business OperationsSEIU Local 509 · Dec 2023 – Present
TV/Film Head of On-Production HRNBC/Contract · Sep 2013 – Dec 2023contract
Human Resources ManagerAmerican Eagle Outfitters · Mar 2009 – Aug 2013
Coordinator-Sales and EventsKimpton Hotels-Boutique Collection · Feb 2008 – Mar 2009
Assistant Store ManagerAmerican Eagle Outfitters · Oct 2005 – Mar 2009
Sales AssociateAmerican Eagle Outfitters · Oct 2005 – Mar 2009

Education

University of North Carolina Wilmingtonbachelor, Communications Studies (Concentration in Public Relations & Event Coordination) (2008)

Skills

RecruitingOnboardingBudgetingChange managementHuman Resources ManagementFull-Cycle HRHR OperationsBusiness OperationsEmployee RelationsLabor RelationsUnion GrievancesGrievance HearingsArbitration SupportContract NegotiationsCollective Bargaining

Languages

English

Certifications

Hospitality and Tourism Management - Johnson State College

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Typically responds within 24 hours

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Amy TempleDirector of HR & Business Operations specializing in labor relations and production HR