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Cody Morse
Senior Enterprise Customer Success Manager specializing in retention and expansion for SaaS
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About
Enterprise Lead CSM (Grammarly) with end-to-end ownership of major accounts like T-Mobile, driving measurable adoption outcomes (95%+ utilization) and operational impact (5x faster time-to-publish). Strong cross-functional operator who synthesizes enterprise feedback into prioritized product inputs and partners tightly with Sales to deliver land-and-expand growth ($1.5M+ net new revenue). Background in advertising sales (Yelp, BabyCenter/J&J) with data/analytics and SEO-informed campaign strategy.
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Key Strengths
- Owned enterprise account end-to-end (onboarding through renewal and growth) for T-Mobile
- Drove 95%+ seat utilization and 5x reduction in time-to-publish for T-Mobile marketing org
- Built multi-stakeholder cadence with senior leaders and admins to sustain ROI and enable smooth renewal
- Navigates conflicting stakeholder priorities by aligning exec buyers with infosec/technical requirements
- Translates large volumes of customer asks into prioritized, grouped inputs for Product/Engineering
- Influences product direction via structured GTM feedback loop (bi-weekly growth product reviews)
- Partnered with Sales/Key Account partner to generate $1.5M+ net new revenue in a year
- Disciplined account planning and execution (weekly syncs; top-7 strategic account plans; 30/60/90 goals)
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“Client-facing operator with strong pilot conversion and user engagement experience who translates product adoption work into founder-style sourcing and relationship building. They use behavioral data to drive highly personalized outreach, have managed 50-100 outbound touches per week, and have turned disengaged or at-risk users into super-users and referral sources, including in law firm/operator contexts.”
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