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Duane Hutchison

Executive Customer Success & Operations leader specializing in high-growth B2B SaaS

LoftyUniversity of PhoenixPhoenix, AZ19 Years ExperienceExecutive Level

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Experience

Vice President of Customer Success and OperationsLofty · Jan 2024 – Present
Vice President of Customer SuccessKinective · Jan 2024 – Jan 2024
Vice President of Customer SuccessBriteCore · Jan 2022 – Jan 2023
Vice President of Customer Success and Account ManagementCargomatic · Jan 2021 – Jan 2022
Director of Customer SuccessTruckstop.com · Jan 2018 – Jan 2020
Senior Manager of Customer SuccessSpear Education · Jan 2017 – Jan 2018
Associate Director of Customer SuccessInfusionsoft · Jan 2013 – Jan 2017
Student Retention Services ManagerUniversity of Phoenix · Jan 2007 – Jan 2013

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Education

University of Phoenixmaster, Curriculum and Instruction
Arizona State Universitybachelor, Business and Sociology

Awards

  • Top performer (department) - Infusionsoft (2014)
  • Top leader - Infusionsoft (2016)
  • Top performer - University of Phoenix (Q2 2008)
  • Top performer - University of Phoenix (Q2 2009)
  • Top performer - University of Phoenix (Q3 2011)

Skills

Account ManagementContract NegotiationOnboardingDigital MarketingForecastingReportingData AnalysisProject ManagementChange ManagementBudget ManagementBusiness DevelopmentSalesforceJiraConfluencePower BI

Languages

English

Browse Similar

Executive & LeadershipExecutive & Leadership in Greater PhoenixAccount ManagementContract NegotiationOnboardingDigital Marketing

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Director of Global Renewals & Customer Success specializing in Enterprise SaaS retention and expansion

20y exp
Sauce LabsWashington State University

“Enterprise Customer Success/Renewals leader who owned onboarding through renewal for large accounts (including a $500K ARR deal) and is described as the global leader for renewals in their org. Strong in executive stakeholder alignment, QBR-driven success planning, and structuring complex multi-year renewals/expansions (e.g., fintech ramped license growth with co-terming and pricing strategy) while influencing product roadmap via quantified ARR impact.”

Cross-Functional LeadershipProgram ManagementProject ManagementTeam LeadershipCoachingEnterprise Account Strategy+51
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Connect with Duane

Duane already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
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Duane HutchisonExecutive Customer Success & Operations leader specializing in high-growth B2B SaaS