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Erika Peterson

Director of Global Renewals & Customer Success specializing in Enterprise SaaS retention and expansion

Sauce LabsWashington State University20 Years ExperienceDirector LevelWorks On-Site

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About

Enterprise Customer Success/Renewals leader who owned onboarding through renewal for large accounts (including a $500K ARR deal) and is described as the global leader for renewals in their org. Strong in executive stakeholder alignment, QBR-driven success planning, and structuring complex multi-year renewals/expansions (e.g., fintech ramped license growth with co-terming and pricing strategy) while influencing product roadmap via quantified ARR impact.

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Key Strengths

  • Owned end-to-end enterprise account delivery and renewal for a $500K ARR customer
  • Executive stakeholder management to drive adoption alignment and seamless renewals
  • Built success measurement frameworks with customer (time-to-close, deal size, forecasting predictability) and validated in QBRs
  • Managed conflicting stakeholder priorities during highly configurable implementations by aligning exec sponsor and customer PM on priorities
  • Drove cross-functional prioritization by escalating critical product gaps to executives and securing roadmap commitment
  • Quantified product enhancement priority using install-base ARR impact and support case validation
  • Led renewals and partnered with Sales on land-and-expand; structured multi-year ramp license expansions with favorable pricing (fintech logo)

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Experience

Senior Director, Global Renewals & Customer SuccessSauce Labs · Jan 2024 – Present
Vice President, Global Renewals & Customer SuccessHireVue · Jan 2022 – Jan 2024
Senior Director, Global Renewals & Customer SuccessUpland Software · Jan 2019 – Jan 2022
Senior Manager, Global RenewalsAltify · Jan 2016 – Jan 2019
Enterprise Customer Success ManagerAltify · Jan 2014 – Jan 2016
Senior Program Manager – Marketing & GrowthSeranova (LiveOps Inc.) · Jan 2009 – Jan 2012
Team Lead, Field Project & Marketing ManagerMicrosoft · Jan 2004 – Jan 2009

Education

Washington State Universitybachelor, Pre-Law & Political Science

Skills

Cross-Functional LeadershipProgram ManagementProject ManagementTeam LeadershipCoachingEnterprise Account StrategyExecutive Stakeholder EngagementSaaS Revenue ExpansionCustomer Retention & GrowthUpsell & Cross-Sell DevelopmentStrategic Account PlanningCustomer Lifecycle ManagementDigital ExperienceMarketing TechnologyARR Forecasting

Languages

English

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Sales & Business DevelopmentCross-Functional LeadershipForecastingProgram ManagementProject Management

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Connect with Erika

Erika already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
10%on successful hire
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Erika PetersonDirector of Global Renewals & Customer Success specializing in Enterprise SaaS retention and expansion