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Erika Peterson
Director of Global Renewals & Customer Success specializing in Enterprise SaaS retention and expansion
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About
Enterprise Customer Success/Renewals leader who owned onboarding through renewal for large accounts (including a $500K ARR deal) and is described as the global leader for renewals in their org. Strong in executive stakeholder alignment, QBR-driven success planning, and structuring complex multi-year renewals/expansions (e.g., fintech ramped license growth with co-terming and pricing strategy) while influencing product roadmap via quantified ARR impact.
Experience
Education
Key Strengths
- Owned end-to-end enterprise account delivery and renewal for a $500K ARR customer
- Executive stakeholder management to drive adoption alignment and seamless renewals
- Built success measurement frameworks with customer (time-to-close, deal size, forecasting predictability) and validated in QBRs
- Managed conflicting stakeholder priorities during highly configurable implementations by aligning exec sponsor and customer PM on priorities
- Drove cross-functional prioritization by escalating critical product gaps to executives and securing roadmap commitment
- Quantified product enhancement priority using install-base ARR impact and support case validation
- Led renewals and partnered with Sales on land-and-expand; structured multi-year ramp license expansions with favorable pricing (fintech logo)
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