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Ekaterina Mironova

Director-level CX Program Manager specializing in AI, automation, and CX analytics

Vega TechnologyAmerican National UniversityLos Angeles, CA6 Years ExperienceDirector Level

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Experience

Sr Customer Operations & CX Strategy Manager – Head of CXVega Technology · Jun 2024 – Oct 2025contract
CX & Program Ops Coordinator – AI Insights & Retention StrategyIOGRU · Feb 2022 – Jun 2024
Customer Success & Support Operations – Brand OnboardingTikTok (ByteDance) · Dec 2019 – Feb 2022

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Education

American National Universitymaster, Business Administration

Languages

English

Certifications

CCXPCertified Scrum Product OwnerGenerative AI & LLMsSix Sigma (in progress)

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Connect with Ekaterina

Ekaterina already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

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Ekaterina MironovaDirector-level CX Program Manager specializing in AI, automation, and CX analytics