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Esther Hong - Director – Integrated Marketing Solutions: Program Management in New York, NY

Esther Hong

Director-level program and operations leader specializing in financial services and marketing

GartnerBaylor UniversityNew York, NY27 Years ExperienceDirector LevelWorks On-Site

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About

Strategic operations leader and PMP-certified program manager with 20+ years across Morgan Stanley, Citibank, Fidelity, and Gartner, operating at the intersection of strategy and execution in complex matrixed environments. She stands out for leading large-scale operational transformation, including AI integration into global marketing workflows and a productivity task force that freed up 40% of associate time through workflow redesign, automation, and capacity optimization.

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Key Strengths

  • 20+ years leading strategic operations and program management in financial services and consulting
  • 15 years at Morgan Stanley managing complex operating systems and high-priority initiatives
  • Managed budgets ranging from $5M to $80M
  • Strong executive partnership with C-suite and senior leadership on global transformation initiatives
  • Led cross-functional workflow audits and operational efficiency programs
  • Built scalable benchmarks and automated tracking for resource utilization and capacity reporting
  • Led a high-velocity generative AI tiger team for global marketing workflow integration
  • Delivered measurable productivity gains, saving up to 40% of associate time
  • Brings structure to ambiguous, matrixed environments across multiple centers of excellence

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Experience

Director – Integrated Marketing Solutions: Program ManagementGartner · Dec 2021 – Dec 2025
Vice President – Head of Operations / Chief of StaffMorgan Stanley · Jun 2009 – Nov 2021
Director – Relationship Manager/Project Manager, Corporate ServicesMorgan Stanley · Jun 2009 – Nov 2021
Director – Project Manager, Chief Administrative OfficeMorgan Stanley · Jun 2009 – Nov 2021
AVP/Director – Project Manager, Contact Center ExperienceMorgan Stanley · Jun 2009 – Nov 2021
Associate Vice President – Project Manager, MarketingMorgan Stanley · Jun 2009 – Nov 2021
Vice President – Project Manager, Business Development & CAO OfficeMorgan Stanley Smith Barney · Nov 2006 – May 2009
National Financial Services – Senior Correspondent Client ManagerFidelity Investments · Nov 1999 – Oct 2006
Fidelity Private Foundation Services - Client Service Manager IIIFidelity Investments · Nov 1999 – Oct 2006
Fidelity Charitable Gift Fund - Team LeaderFidelity Investments · Nov 1999 – Oct 2006
Associate III - Mutual Fund OperationsAIM Management Group · Aug 1998 – Oct 1999

Education

Baylor Universitybachelor, Finance (1998)

Awards

  • Masthead Media's 2020 Women in Content Marketing Award Finalist

Languages

EnglishKorean

Certifications

Project Management Professional (PMP)

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Connect with Esther

Esther already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

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Esther HongDirector-level program and operations leader specializing in financial services and marketing