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Farzam Ebadypour
Senior Security Sales Engineer specializing in AI security and edge WAF/API protection
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Enterprise customer success / technical sales professional with strong security and fintech account experience, owning onboarding through renewal for a ~5k-employee rollout. Demonstrated measurable outcomes including 80%+ adoption, 3-year renewal with expansion, CSAT 9/10 and NPS 69, plus a reported 60%+ reduction in security analyst review time; experienced driving SIEM/ticketing integrations and influencing product roadmap from customer feedback.
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Key Strengths
- Drove enterprise adoption to 80%+ by month 4 (4k weekly active users out of 5k licenses)
- Secured 3-year renewal with expansion into additional departments
- Achieved CSAT 9/10 and NPS 69 (above company benchmark)
- Delivered 60%+ reduction in security analyst review time through platform rollout
- Built and executed phased onboarding plan including SIEM/ticketing integrations and targeted training
- Resolved conflicting stakeholder priorities (security admins vs CISO/board audit timeline) without delaying rollout
- Led cross-functional war room to fix SIEM integration issue and re-accelerate adoption
- Translated recurring customer pain into PRD/user-story style requirements and influenced roadmap (alert grouping to reduce low-sev alert fatigue)
- Identified and executed competitive displacement/upsell by demonstrating superior bot identification capability
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