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Francisco Caballero

Senior Product Support Specialist specializing in VoIP and SaaS support

Lehi, UTSenior Product Support Specialist8 years experienceSeniorSaaSCustomer SupportTelecommunications
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Experience

Senior Product Support SpecialistPodium
Product Support SpecialistPodium
Cyber Security Operation Center AnalystAligned Technology Solutions
IT Support SpecialistAligned Technology Solutions

Education

Northern Virginia Community Collegeassociate, Information Technology (2017)
General Assemblybootcamp, Software Engineering (2017)

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

EnglishSpanish

Skills

VoIPVoIP TroubleshootingCall Quality TroubleshootingJitter TroubleshootingLatency TroubleshootingPacket Loss TroubleshootingConnectivity TroubleshootingEscalation ManagementIncident ManagementOutage IdentificationBug TriageCustomer SupportEnterprise SupportSaaS SupportTier 1 Support