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Michael Jones
Senior Product Leader specializing in B2B SaaS growth
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About
Senior product leader from Salesforce Maps with a rare blend of enterprise platform modernization, AI product strategy, and hands-on UX judgment. Led a two-year rebuild that delivered 7x faster performance and seamless migration for 5,000+ customer orgs, while also driving onboarding changes that cut churn from 26% to 6% and increased DAU 268%. Also brings accessibility-driven design thinking, patented visualization work, and current AI-augmented consulting experience.
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Key Strengths
- Led end-to-end modernization of Salesforce Maps with 7x performance improvement
- Migrated 5,000+ customer orgs and 70,000+ MAUs with zero disruption
- Strong cross-functional leadership across engineering, design, sales, CS, and leadership
- AI product judgment focused on transparency, trust, and human-in-the-loop workflows
- Data-driven product strategy using behavioral data and customer interviews
- Drove onboarding redesign that reduced churn from 26% to 6%
- Improved DAU by 268% through discoverability and time-to-value improvements
- Deep enterprise SaaS and geospatial product expertise
- Inclusive UX leadership that solved accessibility issues for color-blind users
- Patent-backed design innovation in map visualization
- Mentors PMs to improve discovery, requirements quality, and outcome orientation
- Built and scaled a support function earlier in career
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Experience
Education
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Publications
1 publication
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