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Howard Ogawa
Executive product leader specializing in e-commerce, marketplaces, and direct-to-consumer platforms
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About
Senior product leader with high-scale marketplace and commerce experience at Ticketmaster and GOAT, spanning checkout, CX automation, logistics, fraud, payments, and catalog. Stands out for pairing rigorous experimentation and measurable business impact—including $60M+ incremental revenue and major conversion gains—with a thoughtful human-centered AI philosophy and a strong track record of building and promoting PM teams.
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Key Strengths
- Led end-to-end rebuild of Ticketmaster purchase flow for a $12B GMV platform
- Drove 19% increase in average order quantity and 10% improvement in cart conversion
- Generated over $60M in incremental revenue through ticket insurance placement and UX experimentation
- Strong product discovery grounded in user research, support data, and behavioral signals
- Evidence-based UX decision making through 35+ A/B tests with 95% confidence thresholds
- Built and launched AI-powered CX ticket classification with human-in-the-loop safeguards
- Exceeded 85% model accuracy target and reduced case resolution time by 34%
- Skilled at de-risking large platform migrations through phased rollout and proof-of-concept scoping
- Influenced executive stakeholders using data rather than opinion
- Built and managed a 12-person product organization across logistics, shipping, fraud, CX, payments, and catalog
- Strong talent development record with 9 of 12 PMs promoted
- Clear philosophy for human-centered AI that augments rather than replaces human judgment
Reference Highlights
- strong product leadership
- operations and logistics expertise
- organized prioritization
- resource allocation discipline
- strategic alignment with company goals
- simplifies complex problems
- effective cross-functional partner
- keeps teams on timeline
- strong execution on complex projects
- user empathy
- thoughtful design instincts
- asks the right questions
- builds comprehensive internal tools
- improves team efficiency
- brings structure and organization
- drives cost savings
- improves profit margin
- balances customer value with business outcomes
Howard's references speak for themselves. Let us connect you.
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