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Joe Satovich

Executive product leader specializing in B2B SaaS and healthcare digital

JazzHRDuquesne UniversityPittsburgh, PA22 Years ExperienceExecutive Level

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About

Product leader with a rare mix of healthcare, HR tech, mobile, and AI experience. They rebuilt UPMC's member app for 3M members while pioneering a product-based funding model inside a large enterprise, and later drove 80%+ revenue growth at JazzHR by reshaping marketplace UX for SMB buyers. Their AI work is notably human-centered, with explicit fairness, compliance, and approval guardrails.

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Key Strengths

  • Led end-to-end rebuild of UPMC Member App for 3M members across 7 lines of business
  • Drove shift from project-based to product-based funding and operating model
  • Strong cross-functional alignment across Marketing, IT, Operations, Member Services, PMO, and executives
  • Evidence-based product strategy using frontline input, surveys, interviews, and app-store CSAT
  • Pragmatic MVP leadership that overcame engineering and design resistance
  • AI product leadership in ATS candidate matching using Claude and ChatGPT
  • Built fairness and reliability processes for AI with external auditors and customer feedback loops
  • Human-centered AI philosophy focused on augmentation rather than replacement
  • High-impact UX judgment for SMB customers that drove 80%+ revenue growth at JazzHR
  • Deep expertise in healthcare member workflows and legacy-system constraints
  • Strong technical product judgment on mobile architecture and performance requirements
  • Built and transformed product teams, including hiring across PM, engineering, and analytics
  • Raised performance standards around outcomes over outputs and collaborative team culture
  • Developed talent successfully, including hires who later advanced to peer-level roles

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Experience

Vice President of ProductJazzHR · Aug 2021 – Jul 2024
Director of Digital Product ManagementUPMC · Nov 2018 – Jul 2021
Senior Manager Digital Innovation and Mobile StrategyUPMC · May 2017 – Nov 2018
Mobile eCommerce Software Delivery ManagerDick's Sporting Goods · Mar 2016 – May 2017
Engagement Director Web and Mobile Product ConsultingCelerity · Jul 2013 – Mar 2016
Product Management ConsultantFreelance · Jun 2012 – Jul 2013freelance
Product Marketing ManagerTrueCommerce · Feb 2012 – Jun 2012
Web Product & Development ManagerDuquesne University · May 2006 – Feb 2012
Web Developer, Designer & Product ManagerNuRelm, Inc. · Jan 2003 – May 2006

Education

Duquesne Universitymaster, Business Administration (2008)
California University of Pennsylvaniabachelor, Industrial Management with Computer Science Option (2002)

Languages

English

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Joe SatovichExecutive product leader specializing in B2B SaaS and healthcare digital