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JK

John Klokkenga

Senior Enterprise Customer Success Manager specializing in AI-driven SaaS platforms

Black Ice DataWayne State UniversityBoise, ID16 Years ExperienceSenior LevelWorks On-Site

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Experience

Founding Customer Success Manager (Founding Post Sales Lead)Black Ice Data · Jan 2025 – Present
Global Customer Success Manager – Enterprise AccountsABBYY · Jan 2021 – Jan 2025
Principal – Client Operations & SystemsFreelance · Jan 2014 – Jan 2021
Sr. Engineering Manager - Customer EnablementDell Technologies · Jan 2007 – Jan 2012

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Education

Wayne State Universitybachelor, Computer Science
Michigan Technological Universitybachelor, Mathematics

Skills

Account ManagementBashComputer VisionLinuxPythonRoot Cause AnalysisSalesforceAdoption OptimizationAdoption & Value RealizationAI-Assisted AnalysisAI-Driven PlatformsAtlassianB2B SaaSChurnZeroComplex Enterprise Deployments (SaaS & On-Prem)

Languages

English

Certifications

Certified Customer Success Manager (Level 4)APICS CPIM Studies

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Connect with John

John already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

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Hire with Reval

Find your next great hire

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$250one-time kickoff
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John KlokkengaSenior Enterprise Customer Success Manager specializing in AI-driven SaaS platforms
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