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MAHIMA MURALI
Executive product management leader specializing in enterprise SaaS, AI/ML, and regulated industries
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About
Product leader with cross-industry experience spanning field-service/mobile platforms, healthcare EHR patient portals, and legal contract lifecycle management. Stands out for building and pitching platform strategy at the executive level, shipping AI-assisted workflow improvements that saved technicians time, and tying product investments directly to business outcomes like ARR growth.
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Key Strengths
- Led end-to-end vision, strategy, funding, and roadmap for a mobile API platform
- Drove cross-functional alignment across engineering, design, GTM, sales, and executive leadership
- Built executive-ready platform investment cases tied to churn, ARR, and job completion KPIs
- Delivered platform improvements that reduced technician administrative overhead and increased ARR by 15%
- Strong platform product thinking around unified workflows, data models, logging/alerting, and microservices
- Applied AI to operational workflows to reduce technician time by 5-7 minutes per job
- Pragmatic AI product judgment with phased rollout, data quality focus, confidence checks, and human-in-the-loop review
- User-centered UX simplification in healthcare patient portal design
- Uses interviews, observation, private preview, UAT, and A/B testing to validate product decisions
- Mentors product managers on end-to-end requirements gathering across customer journey and back-office operations
- Operational rigor in translating annual roadmaps into quarterly commitments, OKRs, initiatives, and user stories
- Thoughtful human-centered AI perspective grounded in privacy, security, legal, and compliance guardrails
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