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Henri Ward

Executive SaaS & Operations Leader specializing in global growth, GRC, and enterprise product strategy

Cyber Alliance, LLCXavier UniversityAtlanta, GA27 Years ExperienceExecutive Level

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About

COO experience at an early-stage technology company (CyberAlliance) focused on building scalable operating systems: SMART goal-setting by function, KPI-based performance management, monthly business reviews, and a structured stage-gate product introduction process. Also has hands-on experience rapidly adapting support operations to meet new customer 24x7 monitoring requirements while planning for scale.

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Key Strengths

  • Built operating cadence for an early-stage tech company (SMART goals, weekly check-ins, monthly business reviews)
  • Implemented a detailed stage-gate NPI framework that reduced rework and expedited product development
  • KPI-driven approach to identifying operational inefficiencies and executing remediation plans
  • Designed a scalable interim 24x7 monitoring coverage model to meet urgent customer requirements
  • Effective at mentoring founders/executives by tying ops processes to time-to-market and customer experience outcomes

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Experience

Chief Operating Officer (Contract)Cyber Alliance, LLC · Jan 2024 – Presentcontract
Co-Founder & Chief Operating OfficerB-Direct, LLC · Jan 2020 – Present
General Manager, Vertical Markets (position eliminated due to corporate merger)Fiserv Inc. · Jan 2019 – Jan 2019
Head of Product Management, Global Consumer SolutionsEquifax Inc. · Jan 2017 – Jan 2018
Management ConsultantLEAD360 · Jan 2015 – Jan 2017freelance
Global Vice President, Enterprise Intelligence Solutions (position eliminated due to M&A focus)Verint Systems Inc. · Jan 2014 – Jan 2015
Director, Product ManagementMcKesson Corporation · Jan 2009 – Jan 2014
Business Unit Strategy LeaderMcKesson Corporation · Jan 2009 – Jan 2014
Global Program Operations ManagerGeneral Electric Co. · Jan 1999 – Jan 2009
Lean Six Sigma Black BeltGeneral Electric Co. · Jan 1999 – Jan 2009
Global Product Line ManagerGeneral Electric Co. · Jan 1999 – Jan 2009

Education

Xavier Universitybachelor, Information Technology

Skills

Business developmentE-commerceGo-to-market strategyP&L managementProcess improvementProduct managementSaaSVendor managementAIAnnual Operating Plan (AOP)B2BB2CBoard trainingBoard placementCloud business strategy

Languages

English

Certifications

Lean Six Sigma Black Belt

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Typically responds within 24 hours

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Henri WardExecutive SaaS & Operations Leader specializing in global growth, GRC, and enterprise product strategy