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Henri Ward
Executive SaaS & Operations Leader specializing in global growth, GRC, and enterprise product strategy
Atlanta, GAChief Operating Officer (Contract)27 years experienceExecutiveTechnologySaaSCybersecurity
ScreenedIdentity Verified
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About
COO experience at an early-stage technology company (CyberAlliance) focused on building scalable operating systems: SMART goal-setting by function, KPI-based performance management, monthly business reviews, and a structured stage-gate product introduction process. Also has hands-on experience rapidly adapting support operations to meet new customer 24x7 monitoring requirements while planning for scale.
Experience
Chief Operating Officer (Contract)Cyber Alliance, LLC
Co-Founder & Chief Operating OfficerB-Direct, LLC
General Manager, Vertical Markets (position eliminated due to corporate merger)Fiserv Inc.
Head of Product Management, Global Consumer SolutionsEquifax Inc.
Management ConsultantLEAD360
Global Vice President, Enterprise Intelligence Solutions (position eliminated due to M&A focus)Verint Systems Inc.
Director, Product ManagementMcKesson Corporation
Business Unit Strategy LeaderMcKesson Corporation
Global Program Operations ManagerGeneral Electric Co.
Lean Six Sigma Black BeltGeneral Electric Co.
Global Product Line ManagerGeneral Electric Co.
Education
Xavier Universitybachelor, Information Technology
Key Strengths
- Built operating cadence for an early-stage tech company (SMART goals, weekly check-ins, monthly business reviews)
- Implemented a detailed stage-gate NPI framework that reduced rework and expedited product development
- KPI-driven approach to identifying operational inefficiencies and executing remediation plans
- Designed a scalable interim 24x7 monitoring coverage model to meet urgent customer requirements
- Effective at mentoring founders/executives by tying ops processes to time-to-market and customer experience outcomes
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