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Mary Kate OConnell
Executive operations leader specializing in SaaS and customer growth
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About
Operations and platform leader with 25+ years focused on monetization, go-to-market, and scalable execution systems, especially in advertising and programmatic environments. She has built operating models for early-stage companies, restructured distressed units, led PE-backed post-acquisition integrations, and delivered measurable impact including $3M+ in savings, 46% YoY growth, and a 99.9% quality rate while centralizing services across 18 agencies.
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Key Strengths
- 25+ years in client services and operations
- specializes in fixing broken systems and building scalable operating backbones
- strong at turning ambiguous operational problems into structured execution plans
- built operating models for early-stage and enterprise organizations
- led post-acquisition integration in PE-backed environments
- designed and implemented global centers of excellence across multi-entity organizations
- successfully centralized services across 18 agencies at Dentsu Aegis
- executed crawl-walk-run transition with zero quality impact during migration
- maintained 99.9 accuracy in line with SLAs
- saved over $3M through org redesign and talent/process realignment
- enabled 46% year-over-year growth by reinvesting operational savings into technology
- deep cross-functional leadership across sales, operations, engineering, and solution architecture
- experienced in offshore/onshore operating model optimization
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