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Michael Hopkin
Executive product leader specializing in AI platforms and SaaS
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About
Senior product leader with experience rebuilding products and organizations in healthcare, research administration, public safety, and K-12 education. Stands out for building a product team from zero at Plexus and shipping an award-winning platform in 8 months, while also bringing strong human-centered AI judgment from ML compliance products at Cayuse and education strategy work at Imagine Learning.
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Key Strengths
- Built a product organization from scratch as Interim Head of Product at Plexus
- Led end-to-end platform rebuild shipped in 8 months
- Award-winning platform launch with industry recognition for eCommerce excellence
- Strong cross-functional alignment across product, engineering, design, clinical, and business stakeholders
- Creates defensible prioritization frameworks tied to member impact, business value, and technical feasibility
- AI/ML product leadership in high-stakes compliance workflows
- Human-centered AI judgment with clear human-in-the-loop boundaries
- UX instincts validated by user observation and behavior
- Drove map-first product pivot at CrimeReports leading to 100,000 mobile app downloads in first month
- Improved operational efficiency by 32% at Highmark Health
- Hands-on product leadership style with deep involvement in specs, design reviews, and research
- Develops junior product talent quickly through ownership and direct feedback
Reference Highlights
- brought product maturity to the organization
- defined product strategy well
- increased adoption and usage of digital tools
- built trust with fulfillment teams
- fostered collaboration with users
- methodical process
- reduced waste before building
- improved product usage
- easy to work with
- approachable
- collaborative
- thoughtful
- quickly earned engineering team trust
- inclusive discussion leadership
- maintained ownership while inviting input
- user-first mindset
- people-first approach
- pragmatic
- experienced product leadership
- strong strategic thinking
- effective roadmap leadership
- improved client product management practices
- increased team velocity
- drove successful client outcomes
- customer-informed product development
- led customer-endorsed features and functionality
- strong partnership with engineering leadership
- persuasive and well thought-out communicator
- professional demeanor
- exceptional understanding of user and buyer personas
- strong product design and UX judgment
- open-minded approach
- high customer empathy
- adaptable personality
- character-based leader
- empathetic cross-functional leader
- effective across product, marketing, sales, engineering, and support
- strong translator between customer and technical teams
- quickly sees the big picture
- mission- and strategy-driven mindset
- guides the human side of product decisions
- versatile across teams and management levels
Michael's references speak for themselves. Let us connect you.
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