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Paula Gorman
Executive Business Operations Leader specializing in SaaS implementations and digital transformation
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About
Operations-focused leader/consultant who has built corporate teams from scratch and redesigned customer success vs. implementation workflows for scalable new-client onboarding. Uses structured operational audits (tools, contracts, process mapping) to identify redundancies and automation opportunities, then drives adoption through team buy-in. Also mentors cross-functional leaders and has been retained for post-acquisition systems integration.
Experience
Education
Key Strengths
- Built teams from the ground up and established org structure, processes, and systems
- Separated implementation from customer success and created standardized onboarding phases/steps
- Improved onboarding execution by introducing a project management tool and enabling time-to-value reporting
- Runs operational audits across tools, contracts, and processes to identify redundancies, gaps, and automation opportunities
- Creates comprehensive system/process maps and drives change through stakeholder buy-in before implementation
- Mentors cross-functional leaders by embedding development into real work; trusted for post-acquisition systems integration
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