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Rodrigo Forero

Senior Customer Success leader specializing in Enterprise SaaS and FinTech

San Francisco, CAFounding Customer Success Manager13 years experienceSeniorSaaSEnterprise SoftwareFinTech
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Experience

Founding Customer Success ManagerLedgerWise AI
Senior Customer Success ManagerPaystand
Manager, Escalations / Customer AdvocateSuper Home, Inc.
US Sales & Marketing DirectorImpresee
Executive Regional RepresentativeProColombia

Education

Hult International Business Schoolmaster, MBA (2017)
Florida International Universitybachelor (2016)

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Languages

EnglishSpanish

Skills

Enterprise Customer SuccessCustomer Success ManagementCustomer OnboardingOnboarding FrameworksOnboarding DesignProduct AdoptionCustomer RetentionRenewals ManagementUpsellingExpansion RevenueNet Revenue Retention (NRR)Gross Revenue Retention (GRR)Value RealizationCustomer EngagementUsage Re-engagement