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Srikanth Bonam
Mid-level Application Support Engineer specializing in investment management platforms
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About
Application Engineer supporting customers in a financial trading context, experienced in coordinating urgent patch upgrades and stakeholder communications to minimize downtime. Has hands-on production incident response experience troubleshooting a critical dashboard outage caused by a bad SQL execution plan, escalating with DBAs and deploying a fast fix, then documenting full RCA via problem tickets.
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Key Strengths
- Explains operational/security tradeoffs to customers to secure downtime approval
- Rapid incident triage and restoration using logs/runbooks and cross-team escalation (DBAs)
- SQL performance troubleshooting leading to service recovery (bad execution plan fixed via OPTION RECOMPILE)
- Structured onboarding execution with checklists, clear ownership, and frequent stakeholder updates
- Clear, low-jargon communication with explicit next steps and acknowledgment tracking
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