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Ken Patel
Executive Hospitality Operator (CEO/COO) specializing in multi-property growth and hotel technology
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About
Operations-focused advisor/operator who helps early-stage and scaling companies create alignment and execution rigor through OKRs, integrated tool stacks (Asana/Slack/HubSpot/Salesforce), and KPI/BI dashboards. Notably improved a mid-sized e-commerce company’s order fulfillment efficiency by 30% by automating data flow between sales and logistics via an integrated inventory management system, and mentors non-ops founders using a 'Translate–Simplify–Empower' model.
Experience
Education
Key Strengths
- Implemented OKRs to improve cross-department alignment and productivity at a growing tech startup
- Introduced project management tooling (Asana) to improve task visibility, collaboration, and on-time delivery
- Diagnosed fulfillment bottlenecks and implemented integrated inventory management automation, improving order fulfillment efficiency by 30%
- Builds scalable operations via process mapping, bottleneck identification, and iterative feedback loops
- Designs integrated ops ecosystems across PM, comms, and CRM tools to create a single source of truth
- Establishes KPI/BI dashboard visibility (Power BI/Tableau) to shift leadership to data-informed decisions
- Effective mentor to non-ops founders/executives using a structured 'Translate–Simplify–Empower' approach
- Balances strategic advisory governance (OKRs, dashboards, check-ins) with targeted hands-on implementation and coaching
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