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Leon Roy

Mid-level IT Support & QA professional specializing in incident management and manual testing

Austin, TXSecurity Officer Level II6 years experienceMid-LevelInformation Technology & ServicesCustomer SupportSecurity Services
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Experience

Security Officer Level IIAllied Universal
12Bravo Combat Engineer / Team LeaderU.S. Army
Humana Customer Service RepresentativeTeleperformance

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Languages

English

Skills

Quality Assurance (QA)Manual TestingSmoke TestingExploratory TestingRegression TestingIntegration TestingUser Flow ValidationBug ReportingReproduction Steps DocumentationExpected vs. Actual AnalysisIncident DocumentationIncident TrackingTicketing SystemsSeverity PrioritizationImpact Prioritization