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Mark Eagle

Executive Technology & Operations Leader (CTO/COO) specializing in scaling SaaS and enterprise software

Denver, ColoradoIndependent advisor/advisory board member29 years experienceExecutiveTechnologySaaSConsulting
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About

Operations leader and advisor (former COO at College Partnership; also worked with Founders Advisors) who rebuilds and scales early-stage operations using Lean Startup experimentation and KPI-driven execution. Notably centralized a call-center function, implemented scripts/SLAs/metrics, and iterated staffing based on conversion and response-time data while mentoring non-ops founders on MVPs, SMART goals, and tactical operating plans.

Experience

Independent advisor/advisory board memberCoaching and Advisory Services
Lead advisorFounder Advisors
CTOHelping Habit
President/CTOWave Entrepreneurial Ventures
Director of Development Services/Lead consultantUncommon Solutions
Director, IT and Software DevelopmentThe CE Shop Inc.
Fractional CTO and AdvisorCoaching and Advisory Services
DirectorStarboard Storage Systems
Chief Technology OfficerVarVee Inc.
Founder/Chief Product Officer21st Century Schoolhouse LLC
Chief Operating Officer / VP TechnologyCollege Partnership Inc.
Executive Vice President, Products and ServicesEncoda Systems, Inc.
Vice President and General Manager, Advertising Solutions GroupEncoda Systems, Inc.

Education

Rensselaer Polytechnic Institutebachelor, Computer Science

Key Strengths

  • Scaled an early-stage operation by designing repeatable workflows using Lean Startup principles
  • Built and centralized a call center to improve data clarity, customer experience, and management transparency
  • Metrics-driven operational optimization (conversion rates, response times, quality) with iterative testing
  • Ability to diagnose bottlenecks via workflow mapping and data, then pilot and scale solutions
  • Mentors founders/executives on MVPs, SMART goals, and tactical planning with weekly accountability
  • Bridges strategy to execution by writing detailed tactical operating plans down to weekly sprints

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Contact

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Languages

English

Skills

Advisory BoardsBusiness AccelerationBusiness AnalysisCareer CoachingCompany ScalingCross-Functional LeadershipCustomer Satisfaction MetricsCustomer Support OperationsDue DiligenceE-commerceEconomic DevelopmentEnterprise SoftwareFundraising StrategyGrant WritingHiring Strategy