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Mark Eagle
Executive Technology & Operations Leader (CTO/COO) specializing in scaling SaaS and enterprise software
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About
Operations leader and advisor (former COO at College Partnership; also worked with Founders Advisors) who rebuilds and scales early-stage operations using Lean Startup experimentation and KPI-driven execution. Notably centralized a call-center function, implemented scripts/SLAs/metrics, and iterated staffing based on conversion and response-time data while mentoring non-ops founders on MVPs, SMART goals, and tactical operating plans.
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Key Strengths
- Scaled an early-stage operation by designing repeatable workflows using Lean Startup principles
- Built and centralized a call center to improve data clarity, customer experience, and management transparency
- Metrics-driven operational optimization (conversion rates, response times, quality) with iterative testing
- Ability to diagnose bottlenecks via workflow mapping and data, then pilot and scale solutions
- Mentors founders/executives on MVPs, SMART goals, and tactical planning with weekly accountability
- Bridges strategy to execution by writing detailed tactical operating plans down to weekly sprints
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