Paul Criscione

“Operator with consulting and startup experience who has led founder-level, zero-to-one initiatives across highly complex domains—from conceiving and launching an $80M, 80m maritime disaster-response vessel for Global Support & Development (Sergey Brin’s org) to acting as a cross-functional leader at Windfall Bio spanning regulatory, GTM, partnerships, and R&D. At Deloitte, owned the Omnia ESG software roadmap and drove >30% faster delivery through standardization/automation, and was tapped to train other managers on their operating cadence system.”

“Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.”

“Dynamics 365 Project Operations/Field Service implementer focused on operational execution—built foundational task tracking and expedited field-service scheduling with improved visibility, alerts, and billing/sales record traceability. Uses interviews plus pilot/testing to refine UI and business processes for adoption, and applies A/B testing techniques to both marketing emails and D365 form experiences while partnering with the D365 product team to address bugs and usability.”