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Srikanth Nadukudy
Director of Customer Success specializing in enterprise data platforms and hybrid cloud
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About
Enterprise Principal/Lead CSM with experience owning high-profile tech, fintech, and government accounts end-to-end, including regulated AWS high-side deployments for a GPU-accelerated query engine. Built onboarding and VoC programs from the ground up, drove 90% adoption in 2 months, and influenced roadmap changes delivering 10x performance gains. Previously led Cloudera’s Apple relationship across 40+ teams and delivered 125% NRR through cloud/hybrid expansion and POCs.
Experience
Education
Key Strengths
- Built standardized onboarding playbook from scratch for a new-to-market GPU query engine
- Drove rapid adoption (90% user adoption in 2 months) through structured onboarding and enablement
- Quantified customer value via outcome metrics (e.g., reduced analyst idle time by 15+ minutes/user/day)
- Experienced managing complex enterprise and government accounts (e.g., Meta, Snowflake, JPMC, In-Q-Tel) with compliance/documentation needs
- Established Voice of Customer program to translate insights into actionable Product/Engineering initiatives
- Resolved performance blocker by coordinating feature work (10x CSV parsing performance improvement)
- Expansion/renewal impact: achieved 125% NRR at Cloudera (Apple) via cloud/hybrid strategy and POCs
- Strong executive stakeholder management cadence (exec value audits, phased rollouts to manage conflicting priorities)
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