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Harris Diamand

Executive Customer Success leader specializing in B2B SaaS and Healthcare IT

Prompt HealthDrexel UniversityHoboken, NJ24 Years ExperienceExecutive LevelWorks On-Site

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About

Customer-facing leader with a nearly 20-year foundation spanning sales, account management, customer experience, and customer success. Has built functions from the ground up in both established and high-growth private equity-backed software environments, including scaling enterprise success during a period of 3x headcount growth and nearly 6x revenue growth while driving retention and expansion programs.

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Key Strengths

  • Nearly 20 years in customer-facing leadership across sales, account management, and customer experience
  • Built and led customer experience and enterprise success functions
  • Scaled in high-growth startup environment with employee count up 3x and revenue up nearly 6x in under two years
  • Designed customer success operating model including segmentation, compensation plans, deal sizing, and renewal playbooks
  • Led cross-functional enterprise expansion campaign with product, marketing, and success teams
  • Drove measurable outcomes in incremental revenue, retention, and customer stickiness
  • Strong operator in private equity-backed environments with focus on efficient growth and EBITDA
  • Comfortable executing in ambiguity and fast-changing environments

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Experience

Director, Client SuccessPrompt Health · Aug 2024 – May 2026
Vice President of Member SuccessWebPT · Jun 2023 – Feb 2024
Senior Vice President of Customer SuccessSyndigo · Mar 2021 – Dec 2022
Vice President, Global Customer Experience1WorldSync · Jan 2020 – Dec 2021
Head of US Professional Services and Industry Development1WorldSync · Jan 2018 – Dec 2019
Head of Global Customer Care1WorldSync · Jan 2017 – Dec 2018
Senior Director / Director, Sales, and Account Development1WorldSync · Jan 2010 – Dec 2017
Community DevelopmentGS1 US
Account Manager1WorldSync
Program / Marketing ManagerGS1 US
Marketing Communications SpecialistGS1 US
Inside Sales Representative / Manager1WorldSync
Marketing Coordinator1WorldSync

Education

Drexel Universitybachelor, Business Administration, emphasis in Marketing

Awards

  • Recognized for exceptional thought leadership through several media placements

Skills

Cross-Functional CollaborationCustomer SegmentationAutomationOnboardingTrainingAccount ManagementSalesForecastingMarketingcost optimizationCustomer SuccessCustomer ExperienceB2B SaaSHealthcare SaaSVertical SaaS

Languages

English

Certifications

ITIL Foundations CertifiedMiller Heiman Strategic SellingJeff Thull’s Complex Selling

Publications

3 publications

RetailE-commerceSupply ChainProduct Content

Memberships

  • Board of Directors, GS1 GDSN
  • GS1 US Retail Grocery Initiative Executive Leadership Committee

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Connect with Harris

Harris already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

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Hire with Reval

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$250one-time kickoff
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Harris DiamandExecutive Customer Success leader specializing in B2B SaaS and Healthcare IT