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Sriprasanna Sharma
Executive IT Leader specializing in enterprise architecture, cloud modernization, and AI transformation
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About
Enterprise Architecture leader with insurance domain experience (Farmers Insurance) who drove a multi-phase roadmap to modernize a siloed CRM landscape—migrating from legacy Siebel to Salesforce Financial Services Cloud with Customer 360, MDM, and omnichannel capabilities. Also led a high-impact architecture decision to implement offline billing to reduce customer-facing downtime, including complex SAP/on-prem-to-cloud integration and transaction sync.
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Key Strengths
- Led phased enterprise CRM modernization from legacy Siebel to Salesforce across multiple lines of business
- Built multi-year cost/spend analysis to justify redirecting legacy run costs into modernization investment
- Drove cross-business-unit alignment via workshops and a phased rollout that minimized disruption
- Established EA operating model using a lightweight-to-mature TOGAF rollout (review boards, governance, design reviews, app rationalization)
- Architected offline billing to mitigate legacy billing downtime and protect policy conversion/revenue
- Solved complex data synchronization and SAP integration challenges for high-volume transaction flows
- Creates a distributed-team culture of surfacing process issues and continuous improvement to drive innovation/accountability
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