Vetted Root Cause Analysis Professionals

“Support engineer with IBM DFSMS OAM experience who restored a production TS7770 environment during a TS7760→TS7700 migration by using logs, SLIP traps, and dump analysis to pinpoint an SMS configuration (SCDS) issue, then partnering with the customer to redo the migration successfully. Also built a personal agentic news selector system and emphasizes documentation improvements and customer education to prevent recurring incidents.”

“Worked at AMD on Vivado tool releases, focusing on adding and integrating new IP/SoC functionality into the Vivado flow and validating expected behavior through testing. Comfortable engaging with customers and open to travel for hands-on customer-facing work.”

“QA engineer with 4+ years testing UX/UI for enterprise, data-driven and legacy platforms (including Dell Technologies), partnering closely with developers/product/business through Agile sprints. Experienced validating end-to-end behavior across UI, REST APIs (Postman), and databases (SQL), and automating regression with Selenium Java/TestNG. Notable work includes diagnosing search ranking/pagination issues by correlating UI behavior with API responses and metadata consistency.”

“Infrastructure/DevOps engineer (Vidmob) focused on AWS + containers, owning GitLab CI/CD and Terraform-managed environments. Led a high-impact CI incident by correlating runner queue time, Docker pull latency, and NAT egress; implemented ECR pull-through caching and VPC endpoints to restore performance and then standardized the fix in Terraform for future scale-ups.”

“LLM-focused customer-facing technical leader with experience productionizing LLM workflows in financial services (State Street), including guardrails, retrieval tuning, and reliability improvements. Also partners closely with sales and executives—at Payoneer helped drive enterprise-wide adoption for a $10M ARR global account through technical discovery, demos, and pilots.”

“Backend-focused engineer with production experience building Spring Boot services for automated workflow and data-processing platforms, using queues plus retry and idempotency patterns. Also uses Python to automate data processing; emphasizes testing and peer review for maintainability.”

“Engineering leader/player-coach who modernized a legacy C#/SQL Server system to Snowflake + Python on GCP, enabling ~30x scale and supporting hundreds of millions of transactions per day per customer. Strong in architecture tradeoffs (Snowflake vs Databricks), production reliability (New Relic, logging/alerting), and lightweight process improvements like a rigorous Definition of Done and structured PR reviews.”

“FDE at Bland.ai and founder of Fi (incident-response agent) who routinely takes LLM/agentic concepts from prototype to production. Has hands-on experience reverse-engineering undocumented systems to deliver integrations, building LLM testbeds for voice-agent reliability, and rapidly shipping RAG/semantic search solutions (e.g., Confluence runbooks) after deep customer discovery with DevOps/SRE teams.”

“LLM workflow/agentic systems practitioner who has helped customers harden an LLM-based incident triage prototype into a trusted daily-use production system by adding observability, audits, confidence gating, and deterministic fallbacks. Brings an SRE-style approach to real-time debugging (trace replay, rollback/canary, safe toggles) and is experienced running developer-centric demos/workshops and partnering with sales on technical qualification and security/architecture artifacts.”

“LLM/ML platform engineer with hands-on experience taking an LLM document summarization prototype into a production-grade service on AWS EKS, emphasizing low-latency inference, drift monitoring, and safe CI/CD rollouts (canary + rollback). Strong in real-time debugging of agentic/RAG systems (tracing, retrieval/index drift fixes) and in developer enablement through practical workshops (Docker/Kubernetes/FastAPI) plus pre-sales support via demos and benchmarks to close pilots.”

“Operations/industrial automation engineer with several years supporting and upgrading controls, PLCs, networks, and IoT across 300+ North American sites. Led a zero-downtime IoT safety-device integration into an existing plant control/SCADA environment by building a parallel secure network and a Python/Flask + AWS/SQL telemetry pipeline, avoiding a major outage and saving ~$300K. Also co-founded an IoT + ML flood monitoring pilot shaped through direct collaboration with urban planners, emphasizing geospatial flood mapping for decision-making.”

“Embodied AI / robotics-focused ML engineer with experience at JPMorgan and EY building language-to-robot control systems that connect transformer/LLM intent to safe real-world robotic actions. Designed production-grade, low-latency architectures (Kafka/Redis, monitoring, CI/CD) and applied sim-to-real and model distillation to make research ideas deployable on physical systems.”

“Cross-functional change leader with experience partnering with senior product/engineering/marketing leaders to revamp product development processes, delivering a 30% reduction in time-to-market. Combines systems thinking, executive coaching, and people analytics (engagement/turnover analysis, KPI dashboards) to resolve complex org and employee-relations challenges and improve culture.”

“PayPal ML/AI practitioner who built and productionized a hybrid recommendation engine (BERT/LLM embeddings + collaborative filtering + XGBoost ranking) on AWS with end-to-end MLOps and orchestration. Addressed real-world issues like cold start and embedding latency (ONNX, clustering, caching, PySpark/Delta Lake) and drove a 27% lift in upsell conversion via A/B testing and stakeholder collaboration with marketing.”

“Strategic sourcing professional specializing in seasonal apparel supply chains, combining Coupa/JD Edwards analytics with Excel/Python modeling and Power BI dashboards to drive cost reduction and OTIF gains. Notable for rapid mitigation of a 10-day factory delay affecting 12 holiday SKUs (preserved 95% of revenue) and for automating PO workflows to cut cycle time by 4.2 days and improve OTIF by 15%.”

“Hands-on engineering manager/lead focused on Azure application deployments and CI/CD automation. Has led design sessions and 1:1 code reviews, and owned a production performance incident end-to-end from measurement and test-environment setup through production validation, while coaching team members via regular 1:1s.”

“ML/LLM practitioner who has deployed a production RAG-based trouble-call identifier using multiple datasets (device, network, past complaints). Experienced in end-to-end MLOps (FastAPI + Docker + Kubernetes with HPA) and in evaluating/monitoring LLM behavior to reduce hallucinations, with additional applied work in forecasting/anomaly detection and churn prediction for retention campaigns.”

“Built and shipped production systems spanning real-time operational dashboards and an LLM-powered internal documentation assistant using RAG (embeddings + vector DB). Demonstrates strong focus on reliability and iteration: implemented guardrails and evaluation loops (human review, hallucination tracking, regression prevention) and improved performance/scalability through query optimization, caching, and retrieval tuning.”

“UNIX/IBM Power administrator with ~20 years of experience across AIX, Solaris, and Linux, including HMC/LPAR provisioning, NIM-based builds, and PowerHA (IBM Spectrum System Mirror) clustering with validated failover as part of rolling patching. Has led cross-team infrastructure work (network/storage/DB/SAP), built SOPs used by junior admins, and automated SLES patching and .GOV-aligned hardening checks; also supported an AWS re-platform migration that later reverted to on-prem ESXi due to cost.”

“Robotics software developer with hands-on ROS experience building a timer-driven closed-loop controller for a differential-drive robot in Gazebo, including square/figure-8 trajectory planning and RViz/rqt_graph-based debugging. Currently extending the system with LiDAR-based obstacle detection, safety overrides, and reactive velocity arbitration for collision-free motion.”

“Customer-facing technical professional with experience supporting LLM/agentic-style workflows and complex integrated systems (APIs, backend logic, databases). Partnered with sales/customer teams at Radix Health to onboard new clients in phased prototypes, translating non-technical requirements into technical scope and implementing core product changes to tailor the appointment-booking solution for providers.”

“At KPMG, built and productionized a secure RAG-based LLM assistant that lets business and risk stakeholders query data warehouses in natural language, reducing dependence on data engineers for ad-hoc analysis. Demonstrates strong production rigor (Airflow orchestration, CI/CD, containerization), retrieval/embedding tuning (rechunking, semantic abstraction for structured data), and reliability controls (confidence thresholds, refusal behavior, monitoring and canary evals).”

“Worked at easybee ai building a production-grade "voice of the customer" LLM intake agent, hardening a fragile sandbox prototype with JSON-schema constrained outputs, Python/FastAPI validation middleware, and automated retries. Strong in real-time debugging of agentic workflows (snapshot isolation, modular tracing) and in implementing safety/compliance guardrails like a content-moderation middleware to support enterprise adoption.”

“Growth creative marketer who led end-to-end experimentation for Kahana’s Oasis agentic browser launch, repositioning it as a task-specific “productivity multiplier” and validating the message via structured A/B tests across Meta, LinkedIn, and landing pages. Reported performance lift included CPA reductions (23% Meta, 17% LinkedIn) and a 28% ROAS increase, with a repeatable modular framework for rapid creative iteration and hands-on direction of UGC creators and editors.”