Vetted Troubleshooting Professionals

“Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.”

“Amazon Prime Video backend engineer who built and operated high-traffic Python/FastAPI services and AWS-native data/batch systems. Demonstrates strong production reliability and incident ownership (CloudWatch/X-Ray), plus measurable performance wins (8s to <200ms query latency, ~40% CPU reduction) and cost-focused architectures (Lambda + ECS/Fargate with Fargate Spot).”

“Solaris-focused engineer who has led production performance investigations using DTrace and implemented code changes that substantially improved runtime by removing redundant parsing. Participated in a data-center-exit lift-and-shift to cloud using Oracle GoldenGate for replication and LVM to duplicate the application platform, with some exposure to AIX/IBM Power (LPAR recovery with NIM, assisted PowerHA validation).”

“IBM Power/AIX infrastructure engineer who has owned a large enterprise footprint (40 Power8/9 frames, 400+ AIX LPARs) with deep hands-on VIOS/HMC, NIM, performance tuning, and PowerHA recovery. Demonstrated high-impact incident response (avoided DB reboot saving ~4 hours; restored clustered services in <20 minutes) plus strong RCA and preventative remediation. Also brings modern DevOps/IaC experience building GitHub Actions pipelines and Terraform-managed AWS EKS/VPC/RDS/S3 environments.”

“ML/AI engineer with experience at Uber and Scale AI, focused on customer service automation across both classical NLP and generative AI systems. Has owned systems from experimentation through production on AWS, including LLM fine-tuning, RAG optimization, safety evaluation, and internal Python platform tooling that improved consistency and engineering velocity.”

“Unity/C# gameplay engineer from Roku who led and shipped a cross-platform real-time multiplayer system spanning Meta Quest VR and iOS/Android, including AI/LLM-driven NPC behavior. Reported strong post-launch outcomes (+40% VR retention, +25% engagement) with stable networking (server-authoritative, delta compression/prediction) and robust debugging/observability via logging and replay tools.”

“AI/LLM-focused engineer with hands-on experience building RAG pipelines, prompt engineering workflows, and multi-agent systems using tools like LangChain. Stands out for combining AI-assisted development with production-grade validation and for leading the architecture/orchestration of agent-based recommendation systems that improved response time, accuracy, and scalability.”

“Software engineer with 2.5 years at Amazon working on the Package Tracking page (Amazon’s most visited page), delivering new customer actions like Cancel Delivery and Buy Again within a Spring Boot-based stack. Has hands-on experience with feature-flagged rollouts (Weblab), A/B testing, and scaling/load testing for Prime Day-level traffic, and is upskilling into React while leveraging modern AI coding tools on side projects.”

Chaithanya Konda

Screened

Mid-level Data Engineer specializing in multi-cloud analytics platforms

Waltham, MA6y exp

“Data engineer with hands-on GCP platform experience spanning BigQuery, Cloud SQL, Dataflow, and Cloud Composer, including both production operations and cloud migration work. They led a migration from legacy SQL Server/Oracle systems to a cloud-native BigQuery architecture and cite measurable impact: processing reduced from hours to minutes, query latency improved 60%+, and ingestion time improved 40%.”

“Software engineer with practical, day-to-day experience embedding AI into development workflows across coding, testing, code review, and AWS data pipelines. Uses tools like Claude, Cline, JUnit, Mockito, and Amazon Bedrock, and stands out for having a realistic, mature view of agent limitations, hallucinations, and the need for strong prompting and human validation.”