Vetted Troubleshooting Professionals

“Platform/backend engineer focused on Kubernetes at scale: built a Java control-plane service for multi-region cluster provisioning/monitoring/upgrades using Kafka-driven async workers, and solved peak-load provisioning failures by eliminating blocking I/O and dynamically scaling consumers. Also shipped an LLM-assisted Kubernetes troubleshooting/remediation feature that pulls Prometheus logs/metrics into prompts and uses guardrails (confidence thresholds + human-in-the-loop) to prevent risky actions.”

“QA professional with experience at Google and Meta, focused on end-to-end functional/regression testing, disciplined bug reporting (including ADB logs), and release readiness via staging build promotion and gating on critical/high-priority issues. Emphasizes PRD-driven test planning, edge-case coverage (e.g., low connectivity/low battery), and thorough verification across build versions.”

Sona Petrosyan

Screened

Director-level Engineering Leader specializing in Identity & Access Management

San Ramon, CA20y exp

“Senior engineering leader with 20+ years of experience spanning hands-on engineering and 7+ years of management across startups and enterprise, including Salesforce/MuleSoft, Airbnb, and Insightly. Particularly strong in platform security and IAM, with a track record of leading high-scale foundational services, simplifying complex cross-platform trust models, and driving security-critical migrations across dozens of teams.”

“Backend/data engineer with healthcare/telehealth domain experience, building patient appointment and data-processing systems on AWS. Has delivered production microservices and ETL pipelines (Flask/Celery, Glue/PySpark) with strong reliability/observability practices (JWT, retries/timeouts, Sentry/CloudWatch) and modernization experience migrating SAS workflows to Python services, including a documented 10min→30sec SQL performance win.”

Hai Nguyen

Screened

Senior Technical Account Manager specializing in cloud, AI, and enterprise platforms

New York, NY14y exp

“AWS Technical Account Manager with 5 years supporting large enterprise customers on cloud migrations, application development, and architecture decisions across a broad AWS stack. Stands out for combining enterprise cloud advisory with hands-on solution building—from POCs and DR designs to a custom mobile and automation workflow for a construction client that won CEO buy-in and changed field operations.”

“SharePoint specialist with 10+ years delivering end-to-end business process solutions (forms, workflows, pages) and leading on-prem to SharePoint Online migrations. Has hands-on experience building SPFx React + TypeScript dashboards integrated with Nintex workflows, and has solved scale issues in large libraries (50k+ items) by redesigning permission architecture and archiving content. Also partners with product/design on Power BI dashboards, creating layered executive-to-operator UX with drill-through detail.”