Vetted Troubleshooting Professionals

“SharePoint specialist with 10+ years delivering end-to-end business process solutions (forms, workflows, pages) and leading on-prem to SharePoint Online migrations. Has hands-on experience building SPFx React + TypeScript dashboards integrated with Nintex workflows, and has solved scale issues in large libraries (50k+ items) by redesigning permission architecture and archiving content. Also partners with product/design on Power BI dashboards, creating layered executive-to-operator UX with drill-through detail.”

“Hands-on AI/LLM engineer who built a RAG-based product feature end-to-end, including prompt engineering, safety guardrails, and an automated adversarial + load-testing harness. Diagnosed real production issues (null responses) via Azure logs/metrics and drove an architectural fix by separating model deployments to address token/quota limits. Also runs internal developer enablement through short theory-to-hands-on AI workshops after completing a Microsoft AI certification.”

“Built and deployed a production RAG-based semantic search and summarization system for large legal/technical document sets, owning the full backend (embeddings, vector store, chunking, prompting) and driving a reported 40–60% reduction in manual review time. Experienced with LangChain/LlamaIndex plus Airflow/Temporal-style orchestration, and applies rigorous evaluation/monitoring (A/B tests, drift detection, staged rollouts) to keep agentic systems reliable. Also partnered with a supply-chain manager at TE Connectivity to deliver an AI inventory recommendation tool projected to drive millions in value.”

“Built and deployed an AI receptionist product for field-service businesses (HVAC/electrician), including real-time Jobber scheduling integrations and Twilio-based calling. Combines hands-on customer/operator shadowing with strong production engineering (queueing to handle API limits, rigorous testing/mocking, mirrored prod environment) and cross-layer troubleshooting, driving user adoption through review/override workflows.”

“Hands-on engineering manager at a marketing company leading a highly senior, distributed team (10 direct reports) while personally coding ~60–70% and owning end-to-end architecture across three interconnected products. Built agentic CRM automation and a reinforcement-learning-driven distribution layer for channel spend/bidding, with a strong focus on scalable design and observability (Prometheus/APM/logging) enabling frequent releases and few production incidents.”

“Enterprise Customer Success/Account Manager with deep Braze martech expertise, driving adoption, renewals, and expansion across major consumer brands. Notable wins include growing a nationwide coffee retailer account from $400k to $1.2M, securing a $100k+ TAM upsell through expectation resets, and turning a churn-risk DTC onboarding into a case study and conference speaker via cross-functional execution and product feedback loops.”

“Amazon Prime Video backend engineer who built and operated high-traffic Python/FastAPI services and AWS-native data/batch systems. Demonstrates strong production reliability and incident ownership (CloudWatch/X-Ray), plus measurable performance wins (8s to <200ms query latency, ~40% CPU reduction) and cost-focused architectures (Lambda + ECS/Fargate with Fargate Spot).”