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CM
Caleb Maxwell
Senior Customer Success Manager specializing in Enterprise B2B SaaS retention and expansion
Bend, OREnterprise Customer Success Manager11 years experienceSeniorSaaSB2BTechnology
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About
Enterprise CSM with strong integration and expansion experience, including standing up a full Salesforce integration in ~2 weeks and using benchmark-driven success plans to materially improve renewal performance. Demonstrated land-and-expand impact by growing an account from $24k to $240k ARR and influencing product development (QuickBooks integration) to remove customer friction and support contract extension.
Experience
Enterprise Customer Success ManagerRenewtrak
Customer Success ManagerApptoto
Retail Store ManagerGNC
Education
Oregon State Universitybachelor, Business Administration (2020)
Key Strengths
- Built and launched an enterprise SFDC integration in ~2 weeks
- Improved enterprise customer renewal rates by ~25% on average each month over 6 months
- Drove major expansion from $24k ARR to $240k ARR by proving value and scaling across product suite
- Structured executive stakeholder engagement via monthly reviews and QBR cadence
- Prioritized enterprise initiatives by aligning on needs vs wants to prevent scope dilution
- Identified operational pain point and drove QuickBooks integration to reduce daily reconciliation time and secure a 12-month contract extension
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