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Caleb Maxwell
Senior Customer Success Manager specializing in Enterprise B2B SaaS retention and expansion
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Enterprise CSM with strong integration and expansion experience, including standing up a full Salesforce integration in ~2 weeks and using benchmark-driven success plans to materially improve renewal performance. Demonstrated land-and-expand impact by growing an account from $24k to $240k ARR and influencing product development (QuickBooks integration) to remove customer friction and support contract extension.
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Key Strengths
- Built and launched an enterprise SFDC integration in ~2 weeks
- Improved enterprise customer renewal rates by ~25% on average each month over 6 months
- Drove major expansion from $24k ARR to $240k ARR by proving value and scaling across product suite
- Structured executive stakeholder engagement via monthly reviews and QBR cadence
- Prioritized enterprise initiatives by aligning on needs vs wants to prevent scope dilution
- Identified operational pain point and drove QuickBooks integration to reduce daily reconciliation time and secure a 12-month contract extension
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