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Christy Nakpil

Director-level Customer Success leader specializing in programmatic advertising

San Francisco, CASenior Director, Customer Success18 years experienceDirectorAdvertising TechnologyDigital MarketingProgrammatic Advertising
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About

Enterprise customer success / partner lead in performance marketing managing multi-million-dollar spend, focused on ROAS/CPA optimization and scaling adoption. Has led cross-functional Product/Engineering efforts (pixel event tracking + custom model) to improve campaign performance and influenced reporting roadmap via structured partner feedback (QBRs/check-ins). Experienced in land-and-expand motions, partnering with Sales to grow accounts by tying expansion directly to measurable value.

Experience

Senior Director, Customer SuccessLifeStreet Corporation
Director, Customer SuccessLifeStreet Corporation
Strategic Account DirectorLifeStreet Corporation
Account ManagerLifeStreet Corporation
Marketing SpecialistLifeStreet Corporation
Senior Corporate AccountantLBA Realty
Senior Tax AccountantMurphy, Murphy, & Murphy, CPAs
Tax AssociateMurphy, Murphy, & Murphy, CPAs

Education

California State University, Long Beachbachelor, Accounting

Key Strengths

  • Owned enterprise accounts end-to-end (onboarding through adoption and renewal)
  • Drove performance turnaround and exceeded 120% ROAS target via data-led optimizations
  • Built structured success plans with clear milestones (30/60/90 days) and stakeholder alignment
  • Resolved conflicting stakeholder priorities using phased rollout (pilot + parallel QA/testing)
  • Led Product/Engineering collaboration to enhance pixel event tracking and enable custom modeling
  • Translated recurring customer feedback into clear product requirements to improve reporting dimensions
  • Identified and executed expansion opportunities by tying upsell to demonstrated KPI lift (expanded from 1 brand to 3)

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Christy already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

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Contact

candidate@example.com(555) 123-4567LinkedIn Profile
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Languages

English

Skills

Client Relationship ManagementCustomer AnalyticsOnboardingTrainingStrategic Account PlanningPerformance MarketingProject ManagementTrelloMicrosoft OfficeGoogle WorkspaceSlackProgrammatic AdvertisingRevenue GrowthEnterprise Customer SuccessMid-Market Customer Success