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Christy Nakpil

Director-level Customer Success leader specializing in programmatic advertising

LifeStreetCalifornia State University, Long BeachSan Francisco, CA18 Years ExperienceDirector LevelWorks On-Site

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About

Enterprise customer success / partner lead in performance marketing managing multi-million-dollar spend, focused on ROAS/CPA optimization and scaling adoption. Has led cross-functional Product/Engineering efforts (pixel event tracking + custom model) to improve campaign performance and influenced reporting roadmap via structured partner feedback (QBRs/check-ins). Experienced in land-and-expand motions, partnering with Sales to grow accounts by tying expansion directly to measurable value.

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Key Strengths

  • Owned enterprise accounts end-to-end (onboarding through adoption and renewal)
  • Drove performance turnaround and exceeded 120% ROAS target via data-led optimizations
  • Built structured success plans with clear milestones (30/60/90 days) and stakeholder alignment
  • Resolved conflicting stakeholder priorities using phased rollout (pilot + parallel QA/testing)
  • Led Product/Engineering collaboration to enhance pixel event tracking and enable custom modeling
  • Translated recurring customer feedback into clear product requirements to improve reporting dimensions
  • Identified and executed expansion opportunities by tying upsell to demonstrated KPI lift (expanded from 1 brand to 3)

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Experience

Senior Director, Customer SuccessLifeStreet Corporation · Feb 2024 – Present
Director, Customer SuccessLifeStreet Corporation · Jul 2021 – Jan 2024
Strategic Account DirectorLifeStreet Corporation · Dec 2019 – Jun 2021
Account ManagerLifeStreet Corporation · Mar 2017 – Nov 2019
Marketing SpecialistLifeStreet Corporation · Jul 2015 – Feb 2017
Senior Corporate AccountantLBA Realty · Aug 2011 – Jun 2015
Senior Tax AccountantMurphy, Murphy, & Murphy, CPAs · Sep 2010 – Jul 2011
Tax AssociateMurphy, Murphy, & Murphy, CPAs · Jan 2008 – Aug 2010

Education

California State University, Long Beachbachelor, Accounting

Awards

  • Cum Laude graduate – President’s Honor List & Dean’s List - California State University, Long Beach

Skills

OnboardingTrainingProject ManagementTrelloMicrosoft OfficeGoogle WorkspaceSlackCross-Functional LeadershipA/B TestingClient Relationship ManagementCustomer AnalyticsStrategic Account PlanningPerformance MarketingProgrammatic AdvertisingRevenue Growth

Languages

English

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Sales & Business DevelopmentSales & Business Development in Bay AreaOnboardingTrainingProject ManagementTrello

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Connect with Christy

Christy already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

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$250one-time kickoff
10%on successful hire
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Christy NakpilDirector-level Customer Success leader specializing in programmatic advertising