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DC
Dane Copsey
Director-level Customer Support Manager specializing in video games and player support operations
Simi Valley, CACustomer Support Department Manager16 years experienceDirectorVideo GamesCustomer SupportTechnology
ScreenedIdentity Verified
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About
Game industry QA and customer support professional with experience at Zynga (QA tester in a small, highly collaborative studio) and 505 Games (customer support manager). Has supported live-service operations and major releases for 8+ years, combining community-driven bug triage/regression with strong cross-team reporting and player communication to drive fixes through verification.
Experience
Customer Support Department Manager505 Games
Quality AssuranceZynga Inc.
SupervisorStarbucks Coffee
Little Bear Snowboard/Ski instructor (3-7yrs)Snow Summit Ski Resort
Cook/ CashierPetes Pizza
Shift LeaderJersey Mike's Subs
Infantry Team LeaderUnited States Marine Corp
Education
Thousand Oaks High Schoolhigh_school (2006)
Key Strengths
- High bug-finding and regression performance as a QA tester ("top testers" at Zynga)
- Direct, high-touch collaboration with developers/designers in a small studio environment
- 8+ years supporting major releases in AA game publishing environment
- Strong post-launch/live-service issue triage using community signals and regression to reach reliable repro
- Creates actionable reports/documentation to accelerate fixes across teams
- Uses CRM analytics plus direct player follow-up to validate resolution and gauge satisfaction
- Exploratory testing approach that goes beyond happy-path via randomized gameplay/UI interactions
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