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Layne Fontes
Executive Operations & Customer Experience Leader specializing in Payments and Client Success
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About
Founder who built and operated a marketing agency (Six Degrees) end-to-end, setting up legal/infrastructure foundations and implementing SOPs, KPIs, and repeatable operating rhythms. Emphasizes operational excellence, predictable delivery, and prioritization based on customer impact, revenue risk, and compliance/safety.
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Key Strengths
- Built a marketing agency from concept through day-to-day operations
- Structured ambiguous initiatives into executable project plans with timelines and stakeholder accountability
- Established repeatable processes/SOPs to drive predictable outcomes and operational reliability
- KPI-driven approach to defining success and creating trackable dashboards
- Cross-functional “wear many hats” founder experience (ops, hiring, GTM) focused on revenue and reputation risk
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