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Miles Hillier

Principal product design leader specializing in AI-native UX, FinTech, and EdTech

FreelanceUtah Valley University7 Years ExperiencePrincipal Level

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About

Product leader with experience reshaping complex onboarding experiences at Progressive Leasing, where they expanded a tablet privacy problem into a broader universal application flow that improved trust, reduced hardware costs, and increased approvals and revenue. They also contributed to an AI conversational analytics product at SeekInsights, combining roadmap thinking, UX research, and cross-functional leadership.

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Key Strengths

  • led end-to-end product rebuilds across multiple teams
  • identified and resolved organizational bottlenecks
  • strong cross-functional alignment with design, PM, engineering, and leadership
  • turned a narrow privacy fix into a reusable universal application flow
  • improved customer trust and reduced friction in sensitive onboarding experiences
  • drove product changes tied to increased approvals and revenue
  • reduced hardware costs through customer-device initiation
  • effective roadmap ownership during high PM turnover
  • user-research-driven UX judgment
  • experience scoping AI features under tight timelines

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Experience

Freelance / Contractor / ConsultantFreelance · Jan 2020 – Presentfreelance
Principal Product Designer and Product LeadHexure · Feb 2024 – Jun 2025
Senior Product DesignerProgressive Leasing · Sep 2020 – Feb 2024
Design Systems LeadMeltwater · Jan 2022 – Nov 2022contract
Product Designer and Brand ManagerWooly / Roster · Nov 2018 – Sep 2020

Education

Utah Valley Universitybachelor, Computer Science, Digital Media

Skills

Design SystemsCross-Functional LeadershipAgileFigmaJiraMentorshipTeam BuildingE-commerceProduct ManagementOnboardingDocumentationProduct Vision and StrategyDesign-First Product LeadershipAI IntegrationZero-to-One Product Development

Languages

English

Certifications

Product Management BasicsCrucial ConversationsCrucial AccountabilityHuman-Centered LeadershipGiving and Receiving Feedback

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Connect with Miles

Miles already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

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Miles HillierPrincipal product design leader specializing in AI-native UX, FinTech, and EdTech