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Ramnik Sekhon
Mid-level Customer Success & Implementation Strategist specializing in B2B SaaS onboarding
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About
B2B SaaS Customer Success Manager based in the San Francisco Bay Area with 5–6 years of experience spanning big tech (Google) and startups. Has owned large enterprise portfolios (80+ accounts) and delivered strong outcomes including 110% NRR, 98% retention, and a 60% reduction in onboarding time by building scalable playbooks. Also brings martech/SEO analytics experience and hands-on technical problem solving (including Python scripting to unblock third-party API integrations).
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Key Strengths
- Managed 80+ enterprise accounts end-to-end (onboarding through renewal)
- Drove 110% net revenue retention via expansion/upsell
- Reduced onboarding time by 60% (30 days to 10 days) by building scalable playbooks
- Maintained 98% retention through relationship-building and proactive health monitoring
- Resolved reporting logic and third-party integration issues to save a pilot and convert to full deployment
- Aligns conflicting stakeholder priorities by facilitating joint technical/executive alignment meetings
- Uses customer feedback to create actionable user stories and influence product roadmap priorities
- Applied SEO/analytics insights to improve e-commerce product listings and increase online visibility/sales
- Value-based upselling using operational data (e.g., reducing restaurant food waste via inventory tooling)
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