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Ann-Marie Waterman - Chief of Staff, Office of the President in Baltimore, MD

Ann-Marie Waterman

Executive Higher Education Administrator specializing in operations, finance, and enrollment management

Coppin State UniversityHoward UniversityBaltimore, MD29 Years ExperienceExecutive Level

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About

Higher-education operations leader (Assistant Dean at Howard University School of Business; inaugural Associate VP of Student Affairs/Enrollment Management at University of the District of Columbia) known for rebuilding and modernizing internal operations under constraint. Delivered measurable results including sustaining fiscal integrity across three budget cycles post-staff reduction and improving admissions throughput (+25% applications, 50% faster decisions) through process re-engineering, automation, and cross-functional governance.

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Key Strengths

  • Re-engineered School of Business operations after 25% staff reduction while maintaining service quality
  • Implemented zero-based budgeting and maintained fiscal integrity across three consecutive budget cycles
  • Built cross-functional workflows and accountability dashboards to improve transparency and communication
  • Led inclusive stakeholder buy-in process (listening sessions, co-design working group) that improved morale and cohesion
  • Diagnoses inefficiencies using combined quantitative metrics + qualitative stakeholder input and process mapping
  • Modernized admissions/financial aid operations with automation and clarified decision rights across campuses
  • Drove measurable enrollment ops outcomes: +25% application volume and 50% reduction in admission decision time
  • Effective mentor to non-operations executives using visual/interactive methods (storyboarding, prototyping) to build operational ownership
  • Balances part-time advisory work with clear scope, milestones, cadence, and reusable templates to avoid dependency

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Experience

Chief of Staff, Office of the PresidentCoppin State University · Jul 2023 – Present
Assistant Dean, School of LawHoward University · Nov 2014 – Jun 2023
Adjunct Faculty, School of BusinessHoward University · Aug 2012 – Dec 2014part-time
Assistant Dean, School of BusinessHoward University · Mar 2012 – Nov 2014
Director, Administration, School of BusinessHoward University · Oct 2011 – Mar 2012
Associate Vice President, Student Affairs, Enrollment ManagementUniversity of the District of Columbia · Jan 2010 – Oct 2011
Adjunct Faculty, School of BusinessUniversity of the District of Columbia · Aug 2008 – May 2010part-time
Assistant Dean for Student Services, School of Business and Public Administration (SBPA)University of the District of Columbia · Mar 2008 – Dec 2009
Adjunct FacultyThe Art Institute of Washington · Aug 2007 – Dec 2009part-time
Senior Educational ManagerThe College Board · Oct 2004 – Dec 2007
Interim Director, Admission, Enrollment ManagementHoward University · Mar 2003 – Oct 2004
Director, Administrative Operations, Enrollment ManagementHoward University · Jul 1997 – Oct 2004

Education

Howard Universitydoctorate, Higher Education Leadership & Policy Studies
Howard Universitymaster, Business Management
Howard Universitybachelor, History

Skills

Strategic planningOperations managementBudget managementRegulatory complianceProcess improvementChange managementData analysisLeadershipMentoringPrototypingStrategic managementAdministrationResource managementBudget formulationFinancial reporting

Languages

English

Certifications

Certificate of Fundraising Management (Indiana University)Fulbright Specialist, Higher Education Leadership & Administration (2023-2026)H.E.R.S., Next Stages, Next Steps (2023)HBCU Executive Leadership Institute, Inaugural Fellow (2021)Dialogues in Leadership, Cohort II (2020)

Publications

5 publications

Higher education financeHBCUsTuition discount ratesEducation policyPolitical communication and rhetoricGentrification and critical ethnographyBusiness education and pedagogyEducational technology and simulation

Memberships

  • American Educational Research Association
  • American Association of Blacks in Higher Education
  • Phi Delta Kappa International

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Ann-Marie WatermanExecutive Higher Education Administrator specializing in operations, finance, and enrollment management