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AU
asutosh upadhaya
Mid-level IT Support & Solutions Professional specializing in customer enablement and system reliability
Sunnyvale, CAPart-time Real Estate Agent5 years experienceMid-LevelReal EstateRetailCustomer Service
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About
Early-career candidate with customer service experience and a cybersecurity bootcamp background (vulnerability management). Undergraduate project focused on securing online exams during COVID using identity verification (facial recognition + email/phone code) and 360-degree monitoring to reduce cheating, and they navigated student pushback to enforce integrity.
Experience
Part-time Real Estate AgentIntero
Customer Service / Technical SupportThe UPS Store
TechnicianTesla
InternProfessional Computer System P. Ltd
Education
Caltechbootcamp, Cyber Security
Bangalore Universitybachelor, Computer Applications
Key Strengths
- Built an online exam system with identity verification and anti-cheating measures (facial recognition, OTP, 360-view monitoring)
- Handled stakeholder resistance by explaining and enforcing exam integrity requirements
- Interest in client-facing bridge role between customers and internal technical teams
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